Program coordinator

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Exemption Status:

Exempt

Hiring Range:

$0.00 - $0.00

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Monday through Friday, Weekends (Saturday and Sunday)

Scheduled Hours:

Mixed Shifts

Shift:

4 - Mixed Shift, 7.5 Hours (United States of America)

Hours:

37.5

Cost Center:

71000 - 0637 STAR House

Union:

SEIU Local 509 Community Health Link

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Oversees the operation of assigned residential facility/facilities consistent with the administrative, programmatic and clinical policies of Community Healthlink. Operates program in an efficient and effective manner ensuring compliance with BSAS (Bureau of Substance Addiction Services), DPH (Dept of Public Health), HUD (Housing and Urban Development), DMH (Dept of Mental Health) and MAP (Medication Administration Program) regulatory requirements.

I. Major Responsibilities:

1. Performs duties using recovery orientated principles.
2. Hires, trains, supervises, and evaluates program staff and ensures required competencies are maintained.
3. Provides oversight of clinical operations including behavioral and rehabilitative treatment planning for Persons with mental health and substance use issues.
4. Demonstrates person-centered and strength-based communication and relationship with Persons.
5. Demonstrates effective communication with staff, peers and other professionals.
6. Operates program in an efficient and effective manner ensuring compliance with BSAS, HUD, DPH and/or DMH regulatory requirements.

Standard Staffing Level Responsibilities:

1. Complies with established division and program policies, procedures, and objectives.
2. Attends variety of meetings, conferences, and trainings as required or directed.
3. Demonstrates use of quality improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School Diploma or equivalent.
2. Driving is not a requirement.

Experience/Skills:
Required:
1. Must be able to pass a CORI background check.
2. RRS Programs: Must be able to pass a DCF/CPS (Department of Families Adam Walsh/Child Protective Services) background check.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

1. Must be able to move about the space periodically during the shift.
2. Must be able to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medicals codes or alarms).
3. Must be able to see accurately both near and far.
4. The characteristics above are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be made if necessary in order to perform the essential functions

Specialty Responsibilities:

RES Division:
1. Acts as administrative site manager during his/her absence.
2. Ensures operational budget for the program is reconciled.
3. Facilitates the transition for referrals, admissions and discharges.
4. Strives to maintain maximum capacity.
5. Collaborates with the assigned LPHA to plan, implement and continuously evaluate rehabilitative and support services through assessments and treatment planning to meet individualized needs, and development of a peer support group.
6. Serves as liaison among other departments and with other agencies in order to facilitate a continuum of care.
7. Ensures accuracy and timeliness of Persons calendar, admissions, discharges and transfers
8. Monitors Persons Medications, refills, documentation of medications and changes, disposal of medications, assist with attending appointments, and safe storage.

II. Position Qualifications:

License/Certification/Education:
Required:

1. MAP, CPR, First Aid certifications must be completed within the first six months after hire date.

Respite Beds:
1. Plans, Implements, and continuously evaluates rehabilitative and support services through assessments, treatment planning to meet individualized needs, and development of peer support groups.
2. Schedules individual times with peers to meet with consumers.

RRS Programs:
1. Knowledge of program, agency and licensing policies and procedures.
2. Knowledge of crisis management and verbal de-escalation techniques.
3. Ability to complete all written documentation and coordination of shifts.
4. Ensures documentation is completed at the end of every shift, that staff are accurate and consistent in reporting of client progress and that client shift summaries are completed.
5. Attends treatment team meetings as necessary.
6. Leads shift change meetings during one or more shifts daily.
7. Leads one or more skill development and recreational groups per shift.
8. Completes, reviews, and supervises the completion of incident reports to ensure that programmatic needs are met.
9. Maintains Required competencies.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.