AR Collection Specialist

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The AR Collections Specialist will be in charge of maintaining a multimillion-dollar aging portfolio of 500-700 existing customers. This position will report to the Accounts Receivable Manager and will play a critical role in supporting the daily operations of the AR department.

Responsibilities:

• Managing 500-700 assigned accounts, low to high dollars.
• Maintain high volume of daily collection calls and e-mail communications with customer base.
• Arranging for debt repayment or establishing repayment schedules based on customer's financial situations.
• Constantly following up with customers to ensure a quick and easy repayment process.
• Reconcile unapplied customer payments
• Maintain and resolve customer balances on credit hold
• Report on aged balances to management monthly.
• Resolving unpaid balances, advising customer of necessary action steps and useful strategies for repayment.
• Maintaining an updated financial status report for assigned accounts.
• Reviewing the terms of sales, service and/or credit contracts with customers.
• Performing various administrative functions for assigned accounts, such as recording address changes, sorting, filing and answering correspondence.
• Locating and monitoring overdue accounts, using aging report and an automated system.

Requirements and Skills:

• MUST HAVE: 3-5 years' experience making high volume collection calls, in a fast-paced environment.
• Experience managing an abundant aging report of at least 500 accounts.
• Great energy and “can-do” attitude.
• Creative problem solver with great customer service skills.
• Strong proficiency in Microsoft Excel, & Word.
• Proficiency in MS Dynamics 365 or a comparable ERP system.
• Possess a high sense of urgency and be detail oriented.
• In lieu of a bachelor's degree, a minimum of 2 years of equivalent work experience required.

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