Library aide

Title: Library Aide Grade: PT-2A
($15.76 hourly)

Department: North Adams Public Library FTE: 1.0

Reports to: Circulation Manager

POSITION SUMMARY

The Library Aide works 15 hours per week, including Wednesday evenings and Saturdays, at the Circulation
Desk to provide basic services to the library community. The ideal candidate is passionate about providing
excellent customer service to library users of all ages and backgrounds.



HOURS

Tuesday: 10:00 a.m.-2:00 p.m.
Wednesday: 1:00 p.m. – 4:00 p.m.
Thursday: 1:00 p.m. – 5:00 p.m.
Friday: 1:00 p.m. – 5:00 p.m.

DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is similar,
related, or a logical assignment to the position.

• Check library items in and out for patrons.
• Assist patrons in placing holds, applying for library cards, and other general circulation functions.
• Answer phones and transfers calls.
• Assist patrons with copier, printer, and fax machines.
• Assist patrons with basic computer queries; assist with mobile technology as it relates to library use.
• Shelve items in all library departments.
• Assist with interlibrary loan processing and making calls to patrons when needed.
• Perform additional duties as required.
  
  

QUALIFICATIONS AND SKILLS

Minimum Qualifications

• Previous experience working with the public in a library or similar setting.
• Sufficient computer skills to perform the job, including comfort with learning how to use library

circulation software. Familiarity with Google Suite is a plus.



Knowledge, Skills, and Abilities

• Customer service experience.
• Ability to problem-solve, and to prioritize tasks, both when busy and during down time.
• Ability to effectively communicate orally and in writing.
• Competence using a phone system to place calls on hold, transfer calls, etc.
• Ability to determine which phone calls or in-person queries to handle, and which to elevate to a

supervisor or other department.

• Ability to maintain confidentiality of patron records.
• Demonstrated ability to work with the public and with co-workers.
• Willingness to work with other library departments as a team to ensure staffing coverage and

professional service to all library users.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
The work is performed in common space open to the public. The work may require motor skills for activities
such as using office equipment, including but not limited to telephones, personal computers, handheld
technology, and other office equipment. May be required to lift objects such as office supplies and library
materials weighing up to 40 pounds. Will need to re-shelve, read, and retrieve materials at floor level and
overhead. Essential position functions require ability to routinely read materials for general understanding
and analytical purposes and ability to view documents on a computer screen.



APPLICATION PROCESS
Review of applications will begin immediately. Interested candidates are invited to submit an application
along with cover letter, resume, and references to:

Veronica Clark
North Adams Public Library
74 Church Street, North Adams, MA 01247

or by email to [email protected]

The City of North Adams, Massachusetts, is an affirmative action, equal opportunity employer.