Manufacturing Office Manager

BlackStar
Leominster, MA

We are seeking a highly organized and experienced Office Manager to oversee daily operations in our manufacturing facility. The ideal candidate will have a strong background in manufacturing administration , human resources , and accounting support , ensuring efficient coordination across all departments. This role requires a hands-on leader who can balance multiple responsibilities and foster a professional, compliant, and customer-focused workplace.

Key Responsibilities

Human Resources and Compliance

  • Manage employee onboarding, offboarding, and safety training processes.
  • Oversee payroll, benefits administration, workers' compensation, and leave programs.
  • Maintain accurate employee records and ensure compliance with state and federal labor laws.
  • Monitor employment law changes and update company policies as needed.
  • Support employee relations, performance management, and disciplinary documentation.

Customer Service and Office Administration

  • Serve as the main point of contact for customers, providing responsive and professional service.
  • Enter and manage customer orders, coordinate with production and shipping, and ensure timely delivery.
  • Handle invoicing, order tracking, and resolve discrepancies promptly.
  • Manage office operations, including phones, mail, supplies, and vendor relationships.
  • Administer company fleet management, insurance tracking, and driver compliance programs.
  • Track company assets and maintain accurate documentation.

Accounting Oversight and Support

  • Supervise day-to-day accounting functions, including AP, AR, and bank reconciliations.
  • Support the month-end close, audits, and financial reporting.
  • Assist in budgeting and cost control initiatives.

Qualifications

  • Minimum 5 years of office management experience with HR responsibilities.
  • Prior experience in the manufacturing industry is required.
  • Strong knowledge of payroll processing, benefits administration, and general accounting.
  • Excellent communication, organizational, and multitasking skills.
  • Proficient in Microsoft Office and accounting software.

Benefits

  • Health Insurance
  • Paid Time Off and Sick Leave
  • Paid Holidays
  • 401(k) with Company Match
  • Life Insurance
  • Short-Term Disability
  • Annual Bonus
Posted 2025-11-13

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