Manager of Project Resources and Access Planning

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Manager of Project Resources and Access Planning for Capital Delivery will support the execution of CD projects by representing CD Department and project specific interests during internal MBTA operations resource and ROW access planning.


This work will require close coordination with the Capital Delivery Deputy Chiefs, their Directors and Project office staff. This work will also require close coordination with MBTA Operations and GM office staff tasked with assigning resources to support night/day orders and diversions on the heavy/light Transit Lines and Commuter Rail.


The Manager of Project Resources and Access Planning for Capital Delivery is an organized problem solver with superlative communication, time management and people skills. The Manager of Project Resources and Access Planning must be adept at solving CD project ROW access issues related to labor resources and access in resource constrained environment. This role will report through the Chief of Capital Delivery Management.

Duties & Responsibilities

• Working in collaboration with CD Deputy chiefs and other CD staff, oversees and assists in the coordination of internal and 3rd party resources to support CD projects. This includes prioritization of CD projects when necessary to facilitate decisions on constrained resources.
• Working in collaboration with the CD Deputy chiefs and other CD staff oversees and assists in the coordination and optimization of ROW access to support CD projects. This includes prioritization of CD projects when necessary and identification of piggybacking opportunities to facilitate decisions on constrained ROW access availability.
• Working in collaboration with CD Deputy Chiefs and other CD staff, and in coordination with the Alternative Transportation Department, develops alternative transportation strategies that together with ROW access maximizes opportunities for CD project delivery.
• Other misc. tasks assigned by the Chief which may include:
  • Assist in the development and maintenance of Manuals and other documents that govern the practice of project delivery for the Capital Delivery Group.
  • Assist in the setting of, collection of and reporting on CD Group performance metrics.
  • Assisting CD Department management staff with escalations around projects, project compliance and resource needs. Adherence to MBTA processes.
  • Collecting and interpreting data relative to project schedules and work plans.Upholds the rights and interests of the Authority while building and maintaining an effective relationship with employees.

• Perform all other duties and projects that may be assigned.

Minimum Requirements & Qualifications

• Bachelor’s degree in business administration or related fields from an accredited institution.
• Five (5) years of experience in charge of executing business tasks for an institutional, technical or manufacturing organization.
• One (1) year of supervisory/lead experience.
• Effective organizational, analytical, confidentiality, multi-tasking, and time management skills
• Strong process management experience, including communicating with employees, vendors, contractors, designers, elected officials, community leaders, and state and federal officials.
• Solid presentation and conflict resolution skills.
• Proven track record of collaboration, transparency, and effective communication.
• Demonstrated ability to work horizontally and vertically across organizational boundaries to resolve business or project challenges.
  
  

• Seven (7) years experience or more in charge of executing business tasks for an institutional, technical or manufacturing organization.
• Experience working for a public authority, similar to the MBTA, on Capital Program issues like project resources, property access and business management.
• Experience in project management and software tools (e.g. excel, E-builder, Asana etc.)

Substitutions Include

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate’s degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

• Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.

• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.

• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.

• Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.

• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.

• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.

• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.

• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or [email protected].

• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.

• Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.