Consumer Insights Manager

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Consumer Insights Manager

Job Summary

The Consumer Insights Manager will join a growing and collaborative team leading key work to help drive growth across the TJX portfolio of brands. The manager will be responsible for leading and influencing custom consumer research (including creative testing, ethnographic understanding, merchandising trends, category drivers and barriers, etc.) and owning a key internal research panel capability.

The successful candidate should demonstrate strong analytics and insight generation, business acumen, and ability to distill complex data into a simple story. They will work cross-functionally with a wide variety of stakeholders, including Marketing, Merchandising, Senior Leaders, other global Insights Leaders, as well as our external research partners.

Major Areas of Responsibility

• Lead consumer insights work to help drive marketing strategy, such as creative testing, consumer deep dives, ad hoc research, etc.
• Lead consumer insights work to help drive merchandising strategy, including department research, leveraging secondary market data, leading and envisioning the strategy for tracking merchandise trends.
• Lead insights from key longitudinal and custom panel research and own and optimize the panel capability to drive greater impact and efficiency.
• Analyze quantitative data and understand the why behind the data through qualitative learnings.
• Connect the dots across various data sources to determine overall implications and create and deliver compelling presentations to influence multiple stakeholders with insights generated.
• Manage one direct report and cultivate relationships across TJX and with agencies and vendors.

Qualifications

• Bachelor’s degree; Minimum 5+ years’ experience in consumer insights/market research
• Background in leading end to end insight generation- envisioning the right approach, leading analysis, and generating insight and action- from primary research, ideally including significant quantitative experience
• Naturally curious with passion for understanding customer behavior and trends, advocating for the customer, and growing in the Insights & Analytics function
• Adept at presenting complex concepts in an easy to understand and actionable way
• Attention to details and able to grasp the big picture
• Strong collaboration and ability to keep projects on track
• High degree of proficiency with Microsoft Office products
• Prior management / leadership experience is a plus

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

550 Cochituate Road

Location:

USA Home Office Framingham MA 550 Cochituate Rd

This position has a starting salary range of $92,900.00 to $118,500.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.