Workplace Experience Ambassador

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Experience Ambassador – JLL

What this job involves:

As a Workplace Experience Ambassador at JLL, you will serve as the initial point of contact for all client employees and visitors, focusing on positively impacting the care and comfort of everyone who enters the workplace. This role combines reception and concierge services with a client-centric approach to ensure employees and visitors feel welcome, assisted, and comfortable. You will execute services consistent with Service Level Agreements while maintaining JLL's professional brand image and ensuring compliance with local laws and regulations. Through our partnership with Schneider Electric, you will utilize Digital Visitor Management technology to deliver exceptional workplace experiences.

What your day-to-day will look like:

• You will serve as the primary point of contact for client employees and visitors, handling inquiries, issues, troubleshooting, and feedback
• You will execute concierge services in compliance with SLA requirements, standard processes, and professional brand standards
• You will conduct routine walkthroughs and assessments of soft services delivery to ensure SLA compliance and performance metrics
• You will create and distribute security badges through the client's proprietary web-based system and monitor badge access systems
• You will manage visitor registration through the client's web-based system tool and collaborate with on-site facilities teams
• You will provide onboarding support, order office supplies, and maintain inventory stock management
• You will promote the site using social media platforms like Teams and Engage, showcasing events, activities, and successes

Required Qualifications:

• You must have strong knowledge of Microsoft Office Suite with emphasis on Outlook Calendar Management, Excel, and PowerPoint
• You must demonstrate excellent communication and customer service skills for client-facing interactions
• You must have the ability to manage multiple priorities while maintaining attention to detail
• You must possess strong organizational skills and professional demeanor
• You must have experience with digital systems and web-based management tools
• You must demonstrate collaborative skills to work with facilities teams and other Hub sites
• You must be adaptable and committed to continuous improvement of service performance

Preferred Qualifications:

• You should have experience using Canva for creative content development
• You should have knowledge of visitor management systems and security protocols
• You should have experience in reception, concierge, or customer service roles
• You should have familiarity with social media platforms for workplace engagement
• You should have understanding of workplace experience and facilities management concepts

Location: Onsite - Foxborough, MA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.