Customer Success Manager

Job Description

Job Description

About Verve

Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury and augment performance.

Our team is looking for a Customer Success Manager . We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience (empathy, patience, friendliness, positive attitude, pro-activity, upbeat positive energy and outlook.

You will play a crucial role in building strong and lasting relationships with our customers, be responsible for overall customer experience and adoption with Verve and the products and services we provide. You will manage a portfolio of accounts and serve as the point of contact for each. You will ensure that each and every customer and user of our technology is engaged with Verve’s product and services, by actively working closely with end users to train, identify, understand, and meet their specific needs and pain points and to drive customer adoption forward.

You will work within all facets to support Verve’s growth and the growth of our products by driving success and removing obstacles including: kickoff, planning, project management, data collection, outreach planning, ongoing results analysis and outcomes analysis.

If you are passionate about delivering successful customer outcomes and building long term relationships, this is the role for you.

Details:

• Customer Success
  • Play a crucial role in building and maintaining strong and lasting relationships with end users and management at our customer sites.
  • Manage customer deployments, trainings, support and overall product adoption
  • Develop and create proactive programs and product concepts to improve the overall end user experience and adoption.
  • Track and monitor all end user activities to drive adoption and overall product success.
• Support
  • Track and monitor all field issues and provide follow thru and complete resolutions for field deployments at customer sites.
  • Provide troubleshooting, maintenance and basic repair tasks as coordinated by the Verve Engineering Team

You have:

• An understanding of effective coaching and training techniques
• Unparalleled work ethic and customer-focused attitude who brings value to their relationships.
• Experience leading large group trainings or classes
• Experience developing customer adoption methods, techniques and programs that have proven positive outcomes, resulting in 100% user adoption and additional sales.
• Experience training, coaching, developing, or leading people
• Excellent interpersonal skills (written and verbal), with demonstrated and effective communication and public speaking skills, as well as composure under pressure and professional attitude.
• Strong listening, analytical skills and are detail oriented
• A high level of professionalism and approachability
• Strong time management and organizational skills
• Thrive in a dynamic and collaborative environment

We offer:

• The opportunity to make an immediate and visible impact in a fast-growing company with lots of potential.
• Passionate and fun teammates.
• Wear robots at work!

Verve is dedicated to building a diverse team of individuals who are committed to contributing to an inclusive environment. Some of our core values include respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you do not check every box, but see yourself contributing, please apply.

• The opportunity to make an immediate and visible impact in a fast-growing company with lots of potential.
• Passionate and fun teammates.
• Wear robots at work!