Program Manager, Population Health - Planned Care Coordinators PC

Requisition Number: 10685

Location: CHA Malden Care Center
Work Days: 8am-4pm
Category: Professional and Management
Department: Planned Care Coordinators PC
Job Type: Full time
Work Shift: Day
Hours/Week: 40.00
Union Name: Non Union

Summary

Under the direction of the Senior Director of Population Health Quality Performance and the Vice Chief of Psychiatry, the Program Manager will focus on assisting Psychiatry in planning, implementing, evaluating and continuously improving many simultaneous projects to achieve waiver, CBHC and/or other necessary metrics identified by the organization. These initiatives will include a wide range of activities related to strategic planning, practice transformation, change management, workforce engagement, data systems and quality/process improvement. Although the focus of this position will be on the Psychiatry service line, there may be times when similar tasks may be needed in other service lines to assist CHA in meeting its strategic and financial goals.

This role will consist of collaborative work with Psychiatry leadership and clinical teams, as well as departments throughout CHA (IT, Quality, Performance Improvement, Government Affairs) to improve systems of care in order to support the achievement of ACO and Waiver metrics and other reporting and performance deliverables. The Program Manager will partner closely with performance improvement staff assigned by the Quality and Safety Department to Psychiatry and other CHA Departments to ensure alignment in focusing on the designated quality improvement priorities.

Under the direction of the Senior Director of Population Health Quality Performance and Vice Chief of Psychiatry, the Program Manager will assist Psychiatry and other CHA Department leadership in planning, implementing, evaluating, and continuously improving many simultaneous projects to achieve strategic priorities for CHA. These initiatives will include a wide range of activities related to strategic planning, practice transformation, change management, workforce engagement, data systems, and quality/process improvement.

Qualifications/Requirements:

BA or BS Degree, MA or MS Degree preferred, in health care, administration, or research (Public Health, Hospital Administration, Business Administration w/ health care concentration; Social Work, Psychology, Nursing, etc.)

Three or more years of experience in program and project management.

Demonstrated ability to design, implement, and improve new initiatives (clinical or managerial) Demonstrated skills with quality measurement, performance monitoring and improvement. Knowledge of concepts and frameworks for improvement science, quality improvement.

Demonstrated analytical capabilities.

Excellent written and verbal communication skills. Strong presentation skills and ability to speak comfortably with large audiences.

Ability to maintain a high-energy, persistent, assertive, diplomatic, and cooperative work style.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.