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Software Support Engineer

Symbotic
Massachusetts
Who We Are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What We Need

We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help deploy, troubleshoot, and stabilize the software that runs our automation systems in production — partnering with Engineering, DevOps, QA, and Operations to deliver high-quality, reliable releases.

What We Do

The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers — bridging Engineering and Operations to take every release from build to a reliable, high-performing go-live.

What You'll Do

  • Support cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.
  • Assist with supply chain automation improvements through scripting, system integration tasks, and deployment automation.
  • Operate and help maintain CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.
  • Troubleshoot technical issues across applications, integrations, infrastructure, databases, and distributed systems, with guidance from senior engineers.
  • Build and maintain runbooks, scripts, and repeatable processes that reduce manual effort and improve operational reliability.
  • Partner with internal and external stakeholders to support stable delivery, timely issue resolution, and successful customer outcomes.
  • Travel approximately 10–20% to support deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off-hours as needed.

What You'll Need

  • Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.
  • Minimum of 2 years of software engineering, deployment, or production support experience.
  • Required technical skills{{:}} Linux, CI/CD, scripting, APIs, databases, and basic Kubernetes/DevOps familiarity.
  • Preferred technical skills{{:}} Docker, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.
  • Exposure to supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.
  • Core competencies{{:}} proactive ownership, technical curiosity, cross-team coordination, communication, documentation, and production urgency.

Our environment

  • Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
  • The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $82,000.00 - $113,300.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

Posted 2026-07-10

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