Operations Director of Human Services
- Bachelor’s degree in human/social services, or a related field or equivalent education/experience.
- Accomplishments in collaboration, programming planning and innovation, and fiscal management.
- Experience in a nonprofit environment is preferred.
- Excellent verbal and written communications skills. Bilingual preferred.
- Ability to effectively present information and respond to questions from groups of managers, peers, volunteers, customers and the general public.
- Ability to meet deadlines, as well as the ability to collect data, establish facts and draw valid conclusions, reason and solve problems.
- Positive, impactful, results oriented leader.
- Oversee all day-to-day operations, programs, and services within the SRO Housing at the Lawrence YMCA.
- Work directly with the leadership of the City of Lawrence Housing Authority to provide a resident-centered approach to case management that demonstrates and promotes progress through supportive resources that address the basic needs of our residents.
- Manage vendor relationships that provide SRO services, including security and pest control
- Cultivate new and existing partnerships that will provide resources to enhance the quality of life for all residents.
- Coordinates, develops, and executes with the branch leadership teams short- and long-range plans for expansion of food insecurity programs across the Merrimack Valley.
- Expand volunteer opportunities in the organization related to food distribution and collection and beyond.
- Develops and maintains collaborative relationships with other agencies and organizations.
- Prepare concise reporting on state compliance, ensuring all audits and reporting mechanisms are on-time and that we are in full compliance with all guidelines.
- Manage staff that include case worker(s), maintenance staff and security staff, food insecurity staff and volunteers; hold all social service team members accountable to their responsibilities, execute performance reviews, and work with senior leadership to provide development opportunities for continued growth.
- In conjunction with branch executive directors, maintain SRO facilities and food trucks within scope of responsibility.
- Continuously evaluate the scope and content of the programs offered to ensure we are serving the needs of our rapidly changing communities.
- Works with Director of Grant Management and Chief Operating Officer to secure, expand and report on funding opportunities.
- Work with senior management on budgeting and manage monthly finances
- Serve on the Lawrence Branch leadership team, collaboratively work with all Directors from the Lawrence Team to provide a safe, inclusive, and welcome-for all culture at the Merrimack Valley YMCA Lawrence Branch.
- Manager-On-Duty responsibilities during Branch operating hours
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