IT Asset Management and Administrator

Job Description

Job Description

Asset Management and Administrator

The role acts as both as a specialist in managing assets and co-ordination of on-site activities

You will be responsible for the above activities based on-site at Bristol (Central hub) and on the associated sites in line with industry best practice and common tools.

You will need to act as a first point of contact Internally and with the customer in relation to

Your duties

Main Responsibilities includes but not limited to:

§ Logistics

o Work with Delivery and Partner Teams to facilitate Stock Movements

o Accept deliveries of assets delivered to the site.

o Work closely with the customer asset management teams, attend customer meetings in relation to stock management.

o Unbox and bundle assets ready for dispatch or collection.

o Own and maintain fully auditable end-to-end processes for robust stock control.

o Ensure storage areas are kept clean and tidy.

§ Stock Management & Disposal

o Manage stock by booking-in, booking-out and maintaining an auditable trail of stock

o Complete Ad-hoc/Monthly Audit Checks.

o Complete on Stock Management Reporting

o Work with HCL HAM team in India as required

o Work with HAM Team in maintaining Run-Rate Usage levels against demand, ensuring the required Bad Stock is tested to maintain required Stock levels.

o Input to the Monthly Peripheral usage/requirements to maintain Stock levels.

o Assist with Disposals preparation/collection.

§ Co-ordination

o Monitor open calls to align hardware and engineers to ensure that they are actioned within SLA or as per any pre-arranged appointments.

o Contact Clients to book/arrange appointments

o Ensuring all call and completion updates are recorded accurately as per current processes and procedures.

o Escalate calls approaching breach of SLA to the engineer and/or appropriate Team Leader.

o To carry out other ad-hoc admin tasks as requested by the Team Leader. An example will be to provide backfill/coverage for the reporting function which provides M.I. from the ticketing data.

Technical Skills:

o Understanding of different types of end user IT Infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.

o Good understanding of using IT Applications i.e MS Excel, Service Now and Outlook

Business Skills:

o Ability to interact with Client to ensure that the service is polite, efficient and responsive

o A self-starter with ability to work on their own initiative

o To work through issues analytically to a successful conclusion

o Ability to provide consistent, excellent support to entire staff, representing a variety of personalities and management levels

o Strong written and verbal communication skills (English and local language)

o Must be detail oriented and self-motivating

o Ability to make quick, accurate, decisive decisions in order for service delivery to meet