Staff Fleet Operations Robot Captain, Atlas
- Act as the first responder for robot hardware and software issues, performing system-level triage to localize failures and determine appropriate escalation paths.
- Analyze logs, telemetry, and system behavior to narrow issues to specific subsystems or components.
- Create high-quality issue reports and tickets that enable subject-matter experts to root cause problems efficiently.
- Identify and escalate fleet-level blockers or safety risks that impact robot availability or operational continuity.
- Maintain the real-time health, configuration, and connectivity of all robots in the fleet.
- Distinguish between hardware availability and software-induced downtime to ensure accurate reporting and planning.
- Ensure fleet status, availability, and constraints are clearly communicated to stakeholders to avoid conflicts or idle time.
- Own and prioritize the daily experiment and test queue to maximize robot utilization during core operating hours.
- Balance risk by sequencing experiments appropriately, enabling progress while minimizing extended downtime.
- Provide clear visibility into what is running now, what is next, and expected completion timelines for all active users.
- Serve as the primary interface to repair and maintenance teams when hardware intervention is required.
- Track repair progress and validate robot readiness before returning systems to active use.
- Coordinate software updates and system configuration changes to ensure robots are operating on approved, stable builds.
- Execute standardized startup, shutdown, and handoff procedures to ensure continuity across shifts.
- Technical Troubleshooting: Rapidly localizes faults across complex electromechanical and software boundaries.
- Operational Ownership: Strong sense of accountability for fleet uptime, readiness, and reliability. Makes sound decisions under pressure while balancing risk, safety, and productivity.
- Communication: Translates complex technical issues into clear, actionable information for diverse audiences.
- Execution Discipline: Maintains operational rigor in a fast-moving, high-stakes R&D environment.
- Strong understanding of robotics systems, including software stacks, controls, networking, and hardware interfaces.
- Proficiency in reading and interpreting Real-Time (RT) code, Linux system logs, and networking telemetry to troubleshoot controls.
- Experience with issue tracking, work management systems, such as JIRA, and data-driven monitoring tools/dashboards such as Tableau.
- Ability to stay calm and organized while managing multiple high-priority streams of work.
- Strong understanding of safety best practices in high-energy or mobile robotics environments.
- Bachelor’s degree in Robotics, Computer Science, Electrical Engineering, or a related technical field preferred.
- 5 years of experience in robotics operations, systems engineering, or a highly technical site reliability role.
- Proven track record of troubleshooting complex electromechanical systems.
- Experience in a high-intensity R&D environment where hardware availability is a critical path to project success.
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