HR Business Partner- Customer Care

Job Description

Job Description

About Sequel
Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel’s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all.
 Sequel’s flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management.

Job Overview
We are looking for a Senior Manager level HR Business Partner (HRBP) to support our Customer Care function and other departments, playing a critical role in delivering our people strategy as our employee population grows. This position is ideal for an HR leader who thrives in a fast-paced, hands-on environment and who is passionate about cultivating an engaging, performance-driven, and inclusive culture.


You’ll be a key partner to leaders and employees, supporting employee relations, guiding the development of scalable HR practices, being a liaison from the business to HR and building out employee engagement strategies.

Job Responsibilities and Essential Duties

• HR Partnership & Strategy : Serve as the strategic HR partner to Customer Care leadership, and other departments, helping to align People strategy with business goals.

• Culture & Engagement : Drive employee engagement initiatives that reflect and strengthen our values, culture, and commitment to quality and service excellence.

• Talent Management : Advise on onboarding, performance management, career development, and succession planning tailored for the customer care function.

• Employee Relations : Provide thought leadership and hands-on support in resolving employee issues and building a transparent, supportive work environment.

• HR Operations & Scalability : Partner with the broader HR team to implement scalable processes, tools, and policies that support a growing hourly workforce.

• Data & Analytics : Use people data and insights to guide decision-making and measure impact of HR programs.

• Performance Management: Provide day-to-day performance management guidance to line management, including coaching, counseling, career development, and corrective actions.
• Minimum Requirements
• Bachelor’s degree preferred, or equivalent work experience in Human Resources, Business Administration, or related field; HR certification (e.g., PHR, SHRM-CP) a plus.
• 7+ years of progressive HR experience, including 3+ years as a strategic HRBP partnering with Senior Leadership or equivalent.
• Role requires driving to the Marlborough, MA office as required for business needs

Required Knowledge, Skills and Abilities

• Proven track record in developing and implementing HR policies and procedures to support business growth.

• Strong knowledge of national, statewide, and regional employment, discrimination and other related laws.

• Experience supporting remote customer care, contact center, or high-volume hourly teams strongly preferred.

• Strong knowledge of HR fundamentals including employee relations, organizational design, engagement, and leadership development.

• Exceptional communication, coaching, and influencing skills.

• A collaborative, flexible mindset with a hands-on approach.

Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Environmental/Safety/Physical Work Conditions

• Ensures environmental consciousness and safe practices are exhibited in decisions.

• Use of computer and telephone equipment and other related office accessories/devices to complete assignments

• May work extended hours during peak business cycles.

• Physical requirements such as lifting specific weights.

• Some travelling is expected.

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