Customer Service & Social Media Support Specialist

Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: YUPRO Placement

Job Description

Customer Service & Social Media Support Specialist

About this Position

This role provides multi-channel customer support through email, chat, phone, and social media. The Customer Service & Social Media Support Specialist resolves customer questions and complaints, documents cases, and helps maintain a positive brand image online. The position is ideal for someone detail-oriented, skilled in conflict resolution, and comfortable managing a high volume of inquiries in a fast-paced environment.

Job Responsibilities

• Respond to customer communications promptly via phone, email, chat, letters, and social media

• Resolve sensitive issues using negotiation and problem-solving skills, escalating when necessary

• Document and update cases in the customer tracking system until resolution

• Collaborate with District Managers, Store Managers, and internal teams to resolve customer concerns

• Moderate and respond to social media comments in line with brand and escalation policies

Job Skills/Requirements

• Proven conflict management, analytical, and problem-solving skills

• Excellent verbal and written communication with active listening abilities

• Ability to multitask, prioritize, and manage time effectively in a high-volume environment

• Proficiency with PC systems, email platforms, and Microsoft Word/Excel; accurate typing skills

• Quiet, professional workspace with high-speed internet for video meetings and chat support

Preferred Skills

• Social media moderation experience

• Ability to separate emotion and respond objectively when handling customer concerns

• Strong teamwork and flexibility to take on special projects or additional duties

Additional Information

• Role supports customer satisfaction across multiple communication channels

• Opportunity to strengthen brand image through professional, timely resolution of issues

• Requires ability to multitask and handle high-volume inbound/outbound interactions

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.