Growth Account Manager - US

Job Description

Job Description

Who are we

At Lokalise, we make it easy and profitable for businesses to expand into new markets. Founded in 2017, our AI-powered translation and localization platform automates workflows, integrates with over 60 tools, and helps product teams launch multilingual products 10x faster and at 80% lower cost. Trusted by thousands of businesses across over 100 countries, Lokalise is empowering more than 25 million people worldwide to use diverse services in their native languages. Backed by a customer-loved support team, our platform seamlessly fits into your design and development processes, helping you scale effortlessly.

Location

While our company operates exclusively on a remote basis, you must reside and have the legal right to work in the United States, with a strong preference for individuals located in or near Boston.

* Please note: This is a pipeline role as we're proactively building a strong talent bench for future openings. While we don't have an exact start date yet, we expect roles in this area to open over the coming weeks or months. If you apply, our team will review your profile and be in touch once there's a potential match and a confirmed opening.

We are looking for a proactive and customer-focused Growth Account Manager to join our growing US sales team. In this role, you will manage a high volume of small to medium-sized customer accounts, ensuring retention and driving growth through expansion, upsell, and upgrade opportunities. Success in this role requires exceptional activity management, prioritisation skills, and the ability to execute modern outbound strategies to engage clients effectively.

As a trusted advisor to our customers, you'll develop strong relationships, help them maximise the value of Lokalise's solutions, and ensure they achieve their business goals. This is an excellent opportunity for someone early in their sales career who thrives in a fast-paced environment and is eager to make an impact in a growing SaaS company.

• Manage a high volume of customer accounts : Efficiently prioritise and manage activities to ensure all clients receive the attention and support needed to succeed with Lokalise.
• Drive revenue growth : Use modern outbound techniques to identify and execute on cross-sell, upsell, and upgrade opportunities within your portfolio of accounts.
• Develop strong customer relationships : Engage with customers regularly through calls, emails, and video meetings to build trust and uncover opportunities to expand the relationship.
• Monitor account health : Track customer usage metrics and proactively address potential challenges to ensure retention and satisfaction.
• Optimise time management : Leverage tools and processes to balance daily activities, pipeline generation, and customer engagement efficiently.
• Collaborate cross-functionally : Partner with Sales Development, Customer Success, and Product teams to deliver tailored solutions that meet client needs.
• Achieve and exceed revenue targets : Consistently hit or exceed monthly, quarterly, and annual upsell, retention, and growth goals.
• Maintain accurate records : Update Salesforce with all account activities, ensuring clear visibility into account health, pipeline opportunities, and performance metrics.

• 1–2 years of experience in account management, sales, or a customer-facing role, preferably within a SaaS or technology environment.
• Proven ability to manage a high volume of accounts while maintaining quality and achieving targets.
• Strong activity management skills, with the ability to prioritise tasks and maximise productivity in a fast-paced environment.
• Experience executing modern outbound sales strategies, including leveraging tools like LinkedIn Sales Navigator, Outreach.io, or Salesloft.
• Exceptional communication and relationship-building skills, with the ability to engage stakeholders at all levels.
• Proficiency in using CRM tools like Salesforce to track activities and manage accounts effectively.

• Experience in the localisation or translation management industry.
• Fluency in an additional language, such as Spanish, French, or German.
• Knowledge of SaaS sales metrics and processes, including expansion and retention strategies.

• Competitive salary* and employee stock options plan
• Fully remote and flexible working hours
• Co-working budget
• Unlimited vacation policy
• Top-notch tech equipment for your work
• Learning & Development program
• Health insurance
• Wellness benefits
• Mental health support - every employee has access to a dedicated mental health platform
• Great startup atmosphere, team spirit, and team events

* On-target earnings are $103k–$180k (base salary up to $108k), with uncapped commission. Exact compensation may vary based on skills, experience, and location.

We are committed to a culture of inclusion and equal opportunities. Therefore, we welcome applications from people of all gender identities, sexual orientations, personal expressions, relationship, marital, or civil partnership statuses, racial identities, national or ethnic origins, religious beliefs, ages, and disability statuses.