Store Manager
- Frequent performance-based incentive opportunities
- Growth opportunities
- Paid training
- Flexible schedule and time off
- 25% employee discount
- Free ice cream/beverage every shift
- Bonus based on performance
- Lead and Develop Your Team
- Recruit, hire, train, and onboard team members, building a high-performing, hospitality-focused crew.
- Coach and mentor team members, providing feedback and guidance to help them succeed.
- Model Far Out Ice Cream’s values every day and ensure your team reflects those values in their work.
- Address and manage team performance issues, including giving corrective feedback and, when necessary, handling disciplinary action
- Be the cultural carrier in your specific store
- Oversee Daily Operations
- Create and manage schedules to ensure proper staffing coverage for every shift.
- Monitor labor costs, product waste, and inventory usage to stay within budgeted targets.
- Ensure that all orders are fulfilled quickly, accurately, and with a high standard of presentation.
- Maintain a clean, organized, and safe store environment at all times, including during busy shifts.
- Help Far Out Ice Cream implement new operational strategies, menu items, and ways to improve sales
- Control costs like COGS and Labor
- Be Accountable for Store Success
- Take full responsibility for the general well-being and performance of the store.
- Track and report on key performance metrics, including guest satisfaction, fulfillment times, labor efficiency, and cleanliness standards.
- Step in when needed — including covering shifts yourself — to ensure operations run smoothly.
- Deliver an Exceptional Guest Experience
- Ensure every guest has a joyful, memorable, and fast experience.
- Resolve guest concerns or complaints promptly and professionally.
- Foster a culture of hospitality and attentiveness within your team.
- Serve as the Primary Point of Communication
- Act as the main liaison between your store and the regional manager/leadership team.
- Communicate operational updates, promotions, and priorities to your team clearly and consistently.
- Share insights from your store to improve company-wide processes.
- Drive Continuous Improvement
- Collaborate with leadership to develop strategies that improve efficiency, team satisfaction, and profitability.
- Implement new processes and best practices to keep your store operating at a high level.
- Leadership experience in hospitality, food service, or retail.
- Strong communication and problem-solving skills.
- Ability to coach and motivate a diverse team.
- Commitment to delivering excellent guest experiences.
- Organized, detail-oriented, and proactive in managing operations.
- Full-time availability (40+ hrs/week)
- Must be available for at least one weekend shift and one closing shift per week
- Minimum 12-month commitment (bonus incentives tied to annual performance)
- On Target Earning: $52,000 - $55,500
- Base Salary: $40,000/year
- Tips: Average $6-8/hr (:$280/week)
- Performance Bonus: Up to $1,000/year
- Be a part of a “Best of Boston” company that is scaling rapidly and has tons of growth potential
- A fun, creative, and collaborative work culture.
- Opportunities to grow with a team that’s passionate about hospitality.
- The chance to lead one of our most important stores and make a lasting impact.
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