Senior Product Manager

Job Description

Job Description

At Hi Marley, we're not just a technology company—we're on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.

We are seeking a Senior Product Manager to drive the continued evolution of our conversational network integrations, including our flagship Total Loss Assist product and Unite Framework. These solutions orchestrate multi-party collaboration between carriers and service providers (rental, salvage, repair, etc.), improving transparency, speed, and experience throughout the claims process.

This is a high-impact, execution-heavy role ideal for a technically adept product leader with experience owning APIs, integrating with partners, managing cross-functional complexity, and scaling B2B platforms. You'll need to navigate between strategic planning and hands-on delivery—balancing deep customer empathy with rigorous prioritization and roadmap storytelling.

We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

What You'll Do

• Own the Network & Partner Ecosystem: Drive the roadmap, delivery, and scale of our network solutions and Unite Framework—building a repeatable, extensible platform across multiple service provider types, within our core claims platform.
• Lead API & Webhook Product Strategy: Define and evolve the developer experience for our partner-facing APIs and webhooks to support real-time, event-driven workflows at scale.
• Drive Execution Across Multiple Workstreams: Manage several fast-moving initiatives simultaneously, bringing structure, urgency, and clarity to each.
• Deliver Configurable Carrier Experiences: Empower our customers with no-code admin tools to tailor integrations and partner workflows—reducing reliance on engineering and increasing adoption.
• Translate Across Audiences: Serve as a bridge between engineering, go-to-market, design, and customers—translating technical capabilities into business value and vice versa.
• Say No, Gracefully: Make smart, customer- and business-aligned prioritization decisions—articulating tradeoffs clearly and maintaining focus on what matters most.
• Lead Customer and Partner Discussions: Present roadmaps, manage partner onboarding, and confidently engage in technical and strategic conversations with carrier and vendor stakeholders.
• Collaborate with Strategy: Partner with our Strategy, Network, and Product leadership teams to align execution with our broader vision of an open insurance ecosystem.

What We're Looking For

• 6+ years of product management experience in SaaS, B2B integrations, or platform/API products
• Strong fluency in APIs, webhooks, event-driven architecture, and technical documentation
• Experience delivering integration products with third-party partners or ecosystems
• Strong track record of managing multiple concurrent workstreams with attention to detail and speed
• Demonstrated ability to drive execution, meet timelines, and align cross-functional teams
• Skilled at customer-facing communication and building confidence with both business and technical stakeholders
• Comfortable navigating ambiguity and leading product decisions independently
• Experience working in scaling organizations with hybrid structures and distributed teams
• Strong documentation and communication skills—able to synthesize complexity clearly
• Insurance industry experience is a plus but not required

Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:

• Max Courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
• Be Humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
• Ubuntu "I am because we are" - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.

Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:

• Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
• Open vacation policy - we all work hard and take time for ourselves when we need it
• Competitive salary and generous stock options - we all get to own a piece of what we're building
• A fun, lively startup culture
• Core values-based leadership
• A culture of employee engagement, diversity and inclusion
• Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: verify.uscis.gov/web/OnlineResources.aspx