Order Management Lead

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.

With a global team across 26 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

The Order Management Lead at Harness plays a critical role in driving our sales success by ensuring efficient and accurate deal processing. This role is responsible for the execution and processing of sales orders, ensuring timeliness and accuracy, while working closely with Sales, Deal Operations/Desk Desk, Legal and Finance. The ideal candidate is highly detail-oriented, thrives in a fast-paced environment and can independently manage complex order scenarios while maintaining clear communication across stakeholders.

About the Role

• Order processing:
  • Review order documents (Contracts, Purchase Orders) and sales orders entered in our sales system (Salesforce) and ensure that pricing, terms, products, and other order details are accurate
  • Process the closing of these sales orders accurately and on a timely basis
  • Maintain clear and timely communication with stakeholders on order status and fulfillment progress.
• Order Provisioning:
  • Responsible for the license fulfillment/provisioning of orders.
• Cross-functional Collaboration
  • Work closely with Sales, Deal Operations/Deal Desk, Legal, Finance and other teams
  • Communicate order discrepancies and errors to Sales and other teams and work together to find a solution.
• Metric and Reporting:
  • Develop and maintain order processing metrics, identify trends, and provide actionable insights to leadership, with the goal of continuous improvements.
• Process Optimization:
  • Continuously improve order processing processes, tools, and workflows to enhance efficiency.

About You

• Bachelor's degree in Business, Finance, or related field
• 5+ years of experience in Order Management, Billing, Deal Desk or related roles, with a strong preference for those who have worked in the software/tech industry.
• Excellent organization skills and attention to detail.
• Strong track record of meeting deadlines, problem-solving skills and resolving queries.
• Ability to work independently and as part of a dynamic fast-paced environment.
• Excellent communication and listening skills.
• Proficiency in Salesforce and CPQ systems in a plus.

Work Location

This is a hybrid role based in either our Boston, Dallas or Austin offices, with an expectation of working onsite three days per week.

What You Will Have at Harness

• Competitive salary
• Competitive healthcare benefits
• Flexible spending account (FSA)
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Employee Assistance Program (EAP)
• Quarterly Harness TGIF-Off / 4 days
• Monthly, quarterly, and annual social and team-building events
• Monthly internet reimbursement
• Commuter benefits

The salary range for this position is $100,000 - $120,000 plus bonus. Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

A valid authorization to work in the U.S. is required.

Harness In The News:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (, or you can contact your local law enforcement agency.