Associate CIO for Enterprise Platforms and Operations

Job no: 529803

Position Type: Staff Full Time

Campus: UMass Boston

Department: CIO

Pay Grade: 21

Date opened: 01 May 2026 Eastern Daylight Time

Applications close: 15 May 2026 Eastern Daylight Time

General Summary:

The Associate CIO for Enterprise Platforms and Operations provides strategic and operational leadership for the university’s core technology environment, including enterprise applications, integrations, infrastructure, network services, telephony, and related enterprise systems. This role is responsible for ensuring that enterprise platforms and supporting systems are reliable, secure, and aligned with institutional priorities.

Reporting to the Chief Information Officer, the Associate CIO serves as a senior leader within IT, driving execution, coordination, and accountability across technical domains while ensuring strong alignment with institutional governance and priorities. This position plays a central role in connecting strategy to delivery, ensuring that technology initiatives are effectively implemented and sustained across the organization.

Examples of Duties:

Key Responsibilities

Enterprise Platforms & Applications

Provide leadership and oversight for enterprise applications, ensuring stability, performance, and alignment with institutional need

• s Partner with academic, research, and administrative stakeholders to ensure enterprise systems effectively support teaching, research, and business operation
• s Partner with functional stakeholders to prioritize enhancements, manage system lifecycles, and support long-term platform strateg
• y Ensure enterprise systems are effectively integrated and supported across the technology ecosyste
• m Support institutional readiness for major system initiatives, including ERP and SIS transformation effort
• s

Infrastructure, Systems, Network & Telephony Operations

Oversee infrastructure, network, and telephony services to ensure high availability, resilience, and scalabilit

• y Lead the evolution of voice and communications platforms, including cloud-based and unified communications solution
• s Establish and enforce operational standards across systems, networks, and communications environment
• s Ensure coordination across application, infrastructure, and network layers to support reliable service deliver
• y Ensure infrastructure and platform capabilities effectively support research computing needs, including performance, scalability, and integration with enterprise service
• s Partner with campus Public Safety and other stakeholders to support, modernize, and progressively align access control, CCTV, and related systems with enterprise IT standards and operation
• s Partner with Information Security to align operational practices with security and risk management requirement
• s

Risk, Resilience & Incident Leadership

Establish and maintain enterprise IT resilience strategies, including business continuity and disaster recovery (BCDR) planning, testing, and continuous improvemen

• t Ensure critical systems and services have appropriate redundancy, recovery objectives (RTO/RPO), and failover capabilitie
• s Lead IT operational response during major incidents, outages, and service disruptions, ensuring clear ownership, coordination, and communicatio
• n Partner with Information Security on incident response coordination, ensuring alignment between security events and operational recover
• y Conduct post-incident reviews to identify root causes, drive corrective actions, and strengthen overall resilienc
• e Collaborate with institutional leadership to ensure alignment between IT recovery capabilities and broader university continuity plannin
• g

Integration & Enterprise Architecture Alignment

Ensure effective integration between enterprise systems, enabling seamless data flow and interoperabilit

• y Promote standards and practices that reduce fragmentation and improve system cohesio
• n Work across teams to align technical implementation with enterprise architecture directio
• n

Service Delivery & Operational Coordination

Drive coordination across technical teams to ensure consistent and effective delivery of IT service

• s Remove silos between applications, infrastructure, network, communications, and related technology domain
• s Ensure operational issues are addressed with urgency, ownership, and clear communicatio
• n Coordinate across teams and stakeholders to ensure services supporting academic, research, and operational functions are delivered consistently and effectivel
• y Act as a central point of coordination for complex, cross-functional initiatives and service challenge
• s

Governance & Institutional Engagement

Serve as a core IT leader within university governance structures, including ITEC and associated working committee

• s Actively participate in and support governance processes, ensuring that enterprise platforms, operational priorities, and service delivery decisions are aligned with institutional directio
• n Partner with functional and academic leaders to translate governance input into actionable plans and executio
• n Ensure transparency in prioritization, decision-making, and delivery across enterprise systems and operation
• s Provide operational insight and recommendations to inform governance discussions, planning, and investment decision
• s

Operational Excellence & Accountability

Establish clear expectations, metrics, and reporting for system performance, service delivery, and team outcome

• s Drive a culture of accountability, ownership, and continuous improvemen
• t Ensure consistent execution of work across teams, with visibility into priorities and progres
• s Identify and address operational gaps, risks, and inefficiencie
• s

Financial & Resource Management

Oversee budgets and resource allocation across enterprise platforms and operation

• s Manage vendor relationships and ensure effective contract and service oversigh
• t Support strategic investment planning aligned with institutional prioritie
• s

Leadership & Organizational Responsibilities

Provide direct leadership to managers and technical leads across applications, integrations, systems, network, telephony, and related technology function

• s Foster collaboration across IT functions, including security, client services, academic technology, emerging technologies, and research computin
• g Engage with campus partners across academic, research, and administrative units to ensure alignment between technology services and institutional need
• s Serve as a key escalation point for operational and service-related issue
• s Ensure alignment and coordination across all IT functional areas to support institutional outcome
• s

Qualifications:

Minimum Qualifications:

Bachelor’s degree in a related field or equivalent combination of education and significant relevant experienc

• e Minimum of 15 years of progressively responsible experience in IT, including leadership of enterprise systems, infrastructure, or operation
• s Demonstrated experience managing multiple technical domains (applications, infrastructure, networks, integrations, communications platforms, or similar
• ) Proven ability to lead cross-functional teams and drive execution in a complex environmen
• t Strong understanding of enterprise systems, IT operations, and service delivery model
• s Experience working with governance structures and senior institutional leadershi
• p

Preferred Qualifications

Master’s degree in a related field strongly preferre

• d Extensive relevant experience (typically 20+ years in complex IT environments) may be considered in lieu of an advanced degre
• e Experience in higher education or similar complex, decentralized environment
• s Experience supporting or leading large-scale system implementations (e.g., ERP or SIS transformation
• ) Familiarity with modern infrastructure, cloud platforms, unified communications, and related enterprise technologie
• s

Application Instructions:

Please apply online with your resume, cover letter and list of three references.

This is a non-union exempt position.

UMass Boston expects to pay within an approximate range between $146,600 and $234,600 for this position.

The specific pay for this position will be determined by the University based on the consideration of all relevant factors when and if it decides to extend an offer of employment.

All official salary offers must be approved by Human Resources.

UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected] or 617-287-5150.

Applications close: 15 May 2026 Eastern Daylight Time