Tech Support Specialist

Job Description

Job Description

Springwell is currently seeking an entry level Tech Support Specialist that will provide help desk support in our two offices and also to remote users. This position is fully onsite and will require time split between our Marlborough and Waltham offices.

The compensation for this role is $28.21/hr for a 37.5 hour work-week.

RESPONSIBILITES INCLUDE:

• Monitor tickets in out help desk system
• Troubleshoot hardware and software issues
• Deploy new computers, printers and peripherals
• Perform hardware and software upgrades and updates
• Setup and maintain staff laptops
• Setup and configure new users
• Setup, maintain and manage cell phones and cell account
• Troubleshoot phone issues
• Maintain network printers
• Diagnose network and wireless issues
• Maintain hardware and software in our conference rooms
• Training new staff on software and IT policies and procedures
• Maintain an accurate inventory of hardware
• Document IT procedures

QUALIFICATIONS:

• Degree or technical certificates preferred
• Microsoft Office 365
• MFA
• Windows 10/11
• Experience troubleshooting wired and wireless networks
• Citrix VDI experience is a plus
• Excellent customer service skills
• Ability to work independently and to manage priorities
• Must have the ability to adapt to frequent changes

GENEROUS BENEFITS:

• 3 weeks of vacation in first year
• Birthday off
• 13 paid holidays
• 3 paid personal days
• 15 paid sick days per year (You can accumulate up to 450hrs/12weeks)
• Health & dental insurance with employer contribution
• Life and long-term disability insurance at no cost to employee
• Flexible Spending Plan
• Employee Assistance Plan
• 401K Retirement Savings Plan w/ employer contribution
• Mileage reimbursement
• Employee referral bonuses
• Free parking
• Commitment to promoting from within

ABOUT US:
For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence.
We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference – each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities.
We believe in and are looking for new staff who embrace:

• Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.
• Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.
• Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.

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