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Assistant Event Services Manager

Hyatt Hotels
Cambridge, MA
Description

At Hyatt, we care for people so they can be their best.

Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it's a way of life.

We are looking for a passionate banquet and convention services professional to support our Event Services operation as Assistant Event Services Manager (Banquets & Convention Services) . This person supervises event room set-ups, service, and maintenance of all banquet functions and banquet equipment. This role is a highly detailed role within the hotel to complete event requirements and create an amazing experience for guests.

Why Choose Hyatt?

At Hyatt, your success matters. We offer:
  • Competitive Salary: $54,100-$66,200/year
  • Health Benefits: Medical, dental, and vision insurance starting after just 30 days
  • Perks & Discounts:
    • Free and discounted room nights
    • Friends & family rates at Hyatt properties
    • Discounts on food and beverage
    • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
  • Work-Life Balance: Paid time off, including new child leave
  • Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
  • Growth Opportunities: Tuition reimbursement and robust training programs
  • Everyday Conveniences: Meal credit for employees
What You'll Do:

The Assistant Event Services Manager (Banquets & Convention Services) supervises event room set-ups, service, and maintenance of all banquet functions and banquet equipment. This role is a highly detailed role within the hotel to complete event requirements and create an appealing experience for guests.

Duties will include but are not limited to resolving guest/client concerns, scheduling, coaching and counseling, maintaining department standards, staff development, interviewing/hiring, payroll and supporting the team members within these respective areas. The Assistant Manager may also be responsible for maximizing banquet revenue, controlling expenses, and driving the highest level of customer service and scores. This individual may help conduct department meetings and pre-shifts to maintain open communication with colleagues and will report to the Event Services Manager.

Responsibilities:
  • Event Coordination:
• Assist in coordinating all aspects of banquet events, including meetings with clients to plan details, room setup, menu selection, and timelines.

• Ensure that all event details are communicated effectively to staff and other departments involved.
  • Staff Supervision:
• Supervise banquet staff during events, ensuring proper setup, service, and breakdown.

• Provide guidance and support to banquet servers, bartenders, and other staff to ensure high-quality service delivery.
  • Customer Service:
• Interact with clients and guests during events to ensure satisfaction and address any concerns or special requests promptly.

• Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Training and Development:
• Assist in training new banquet staff on service standards, procedures, and safety protocols.

• Provide ongoing coaching and feedback to staff to maintain high performance levels.
  • Inventory Management:
• Assist in monitoring and managing banquet inventory, including linens, glassware, and other supplies.

• Coordinate with vendors and suppliers to ensure adequate stock levels.
  • Compliance and Safety:
• Ensure compliance with health and safety regulations during all banquet events.

• Maintain cleanliness and organization of banquet spaces and equipment.
  • Administrative Tasks:
• Assist in administrative duties such as scheduling staff, preparing event reports, and maintaining event records.

Qualifications
• Full Time entry-level management position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule

• A true desire and passion to understand and anticipate the needs of others in a fast-paced environment

• Refined verbal and written communication skills

• Must be proficient in general computer knowledge

• Candidates should be extremely creative, innovative, detail oriented and organized

• Hotel experience and a thorough understanding of all levels of banquets/food service

• Ideal candidate will have at least 1 year of experience in event operations

• Previous experience in Events/ Event Services Captain or Event Services Supervisor preferred.

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service.

**The position responsibilities outlined above are in no way to be construed as all encompassing.Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Why You'll Love Working Here:

Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it's career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you're ready to deliver exceptional service and exceed expectations, we're ready for you.

Apply Today and start your journey with a brand that is redefining hospitality through care, compassion, and innovation. At Hyatt, you'll not only build your career, you will also build a future.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Posted 2026-02-17

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