Bilingual Call Center Representative/Member Advocate

Job Description

Job Description

Winner of the Best and Brightest® Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year

Join Our Dynamic Team and Make a Meaningful Impact

Are you a compassionate individual with a passion for helping others in need? Do you believe in the power of advocacy and want to transform lives in your community? If so, we have an exciting opportunity for you!

At HFI, we are relentless advocates for individuals, their families, and our communities. We specialize in providing access to government sponsored benefits, income, and services for low-income and disabled individuals. We consider it our calling and life's work to improve their quality of life, and we're honored to do so.

What You’ll Do

• Participate in inbound/outbound call center operations to interview and screen members via phone to determine potential eligibility for entitlement programs.
• Educate members and their family on applicable Medicare programs and the importance of applying for the programs.
• Identify appropriate Medicare entitlement programs for members and facilitate enrollment if applicable.

What We’re Looking For

• Strong Communicator: Able to clearly articulate value, actively listen, and adapt messaging to different audiences.
• Resilient & Persistent: Handles rejection well and remains motivated to achieve goals despite objections.
• Persuasive & Solution: Oriented – Identifies pain points and positions solutions that meet member needs.
• Highly Organized & Efficient: Manages multiple leads, follows up consistently, and tracks progress in CRM systems.

Minimum Qualifications

• Associate degree or equivalent work experience.
• 2+ years of call center experience handling high call volumes.
• Strong computer skills, including MS Office and web-based applications.
• Bilingual candidates (Spanish, Portuguese, Vietnamese, Chinese, Russian) are highly encouraged to apply.
• Work Schedule: Full-Time Hours (40 hrs./week) Monday – Friday. Variable Shifts: 11 am -7 pm or 12-8 pm.

Why Join Us

• Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services.
• Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change.
• Equal Opportunity: We value diversity and foster an inclusive work environment.
• Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization.
• Competitive Compensation: Enjoy a competitive salary package with benefits.
• Flexible work options: Remote or Hybrid.

At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Our Massachusetts based starting salary for this role ranges from $45K – $47K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options.

EEO Statement

HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.