IT Operations Manager

We are seeking a hands-on IT Operations Manager to oversee the reliability, security, and day-to-day performance of a production technology environment. This role is responsible for ensuring systems are stable, secure, and well-managed, while providing operational oversight across infrastructure, deployment processes, and IT service delivery.

This position sits at the center of IT operations, partnering closely with engineering teams and external vendors to ensure changes are introduced in a controlled, auditable, and supportable manner.

Responsibilities

• Maintain operational ownership of production technology environments, ensuring systems are secure, stable, and performing as expected
• Coordinate and control production deployments, enforcing disciplined release, change management, and environment separation practices
• Partner with engineering teams to support deployment pipelines and release processes while maintaining operational oversight and risk controls
• Provision and manage cloud infrastructure based on approved technical designs, ensuring environments are scalable, resilient, and production-ready
• Own and support CI/CD processes, including deployment validation, release approvals, and promotion of changes across environments
• Monitor system health and performance, proactively identifying issues and coordinating timely resolution of incidents and outages
• Lead incident response efforts, including triage, escalation, communication, and post-incident analysis
• Oversee IT service delivery, including helpdesk operations, end-user support, ticket workflows, and service-level performance
• Manage identity, access, and operational security controls, ensuring appropriate access, auditability, and compliance across systems
• Serve as a key operational liaison between technical teams and business stakeholders to ensure changes are introduced safely and transparently
• Maintain operational documentation, controls, and reporting to support audits and operational reviews
• Manage vendor relationships, support SLAs, and ensure external partners meet operational and security expectations

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and hands-on experience
• 5–8+ years of experience in IT operations, infrastructure, systems administration, or a related role
• Strong experience supporting cloud-based environments, particularly within Microsoft Azure or similar platforms
• Hands-on experience with DevOps-aligned practices, including CI/CD pipelines, deployment governance, and infrastructure automation
• Experience managing production systems, operational controls, and environment separation (development, testing, production)
• Familiarity with system monitoring, performance management, and incident response practices
• Experience with identity and access management concepts and tools (e.g., role-based access, directory services)
• Exposure to cybersecurity practices and collaboration with security teams or external security providers
• Relevant technical certifications (e.g., cloud or security-focused) are a plus
• Strong organizational, communication, and problem-solving skills with the ability to operate as a steady operational leader

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.