Assistant Branch Manager

Job Description

Job Description

Description:

At the heart of our community bank is a commitment to personal relationships, trust, and service excellence. The Assistant Branch Manager plays a vital role in delivering that promise—leading by example, empowering the team, and ensuring every customer interaction reflects care, expertise, and genuine connection.

In partnership with the Branch Manager – Small Business Specialist, this role is responsible for creating a branch environment that prioritizes client needs, builds long-term relationships, and upholds the highest standards of service, accuracy, and efficiency.

• Inspire and Lead the Team
  Foster a collaborative, goal-driven environment by coaching, motivating, and developing team members to exceed performance expectations in sales, service, and operations
• Lead with Purpose
  Support and coach team members to put clients first, meet individual needs, and deliver thoughtful, tailored solutions. Create an environment where service excellence is the expectation and standard.
• Sales and Business Development
  Actively participate in the Bank’s customer needs–based sales approach, contributing to individual and team goals while strengthening customer loyalty and community presence.
• Champion Relationship Building
  Develop meaningful relationships by understanding customer goals and recommending banking solutions that support their financial well-being—across personal, business, and digital channels.
• Operational Oversight
  Ensure daily branch operations run smoothly, including transaction processing, cash management, compliance monitoring, and adherence to all dual control and audit standards.
• Drive Customer Experience Excellence
  Set the tone for an outstanding customer journey by modeling service excellence, resolving escalated issues promptly, professionally, and thoroughly, and following up to ensure complete satisfaction.
• Support Digital Banking Success
  Guide customers through our digital tools with confidence, helping them use mobile and online banking features that make managing their finances easier, safer, and more convenient.
• Contribute to Branch Success
  Actively participate in sales efforts by identifying opportunities to deepen relationships and strengthen loyalty. Encourage a team approach to meeting goals with integrity and transparency.
• Uphold Standards of Compliance and Integrity
  Ensure adherence to regulatory and operational policies. Protect customer information, financial assets, and our reputation through attention to detail and responsible conduct.
  

Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction.

In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement.

Member FDIC. Member DIF. Equal Opportunity Employer.

Key Competencies

• Customer Focus – Dedicated to understanding and meeting customer needs; handles difficult situations with grace and clarity.
• Leadership & Coaching – Motivates others through clear direction, feedback, and support; leads by example.
• Communication – Strong verbal and written communication skills with the ability to foster trust and influence others.
• Organization & Execution – Highly organized with the ability to prioritize multiple tasks and meet deadlines in a dynamic environment.
• Technology Fluency – Comfortable using banking systems and mobile tools to assist customers and improve efficiency.

Direct supervision of 2–10 team members, including bankers and/or tellers, depending on branch size and structure.

• Associate degree or equivalent experience in business, finance, or retail management.
• Minimum of 4 years’ retail banking or customer service experience, including at least 2 years in a supervisory capacity.
• Proven ability to manage operations, coach team members, and deliver high-quality customer interactions.
• Strong problem-solving, decision-making, and interpersonal skills.
• Commitment to confidentiality, professionalism, and community values.