Field Service Technician

Company Description

Elga Labwater, a division of Veolia Water Technologies is the industry leader in providing water purification treatments and wastewater solutions to industrial, commercial, and municipal customers. Veolia Water provides water services through public-private partnerships and industrial outsourcing agreements and is comprised of the top water professionals in every corner of the globe. Our parent company, Veolia Environment (VE), is a world leader in environmental services. VE is based in France and is comprised of four business segments that serve the environmental needs of customers globally: Veolia Water, Veolia Environmental Services, Veolia Energy, and Veolia Transportation.

ELGA LABWATER, the specialist laboratory water brand of Veolia Water Technologies. For over 50 years we have been the acknowledged specialists in water purification for laboratories worldwide. The ELGA brand is renowned across the globe for excellent quality and reliability. We have built our sccess on a commitment to quality and customer care, together with a major emphasis on applied research and development

Job Summary:

We are seeking a highly motivated and experienced Field Service Engineer to join our West coast field service team. The Field Service Engineer will be responsible for ensuring the successful execution of all field service activities, including installations, repairs, and preventative maintenance in the San Francisco bay area. The ideal candidate will possess excellent technical and communication skills, and be committed to providing exceptional service to our clients.

Responsibilities:

1. Install, configure, and test systems at customer locations according to specifications and procedures

2. Perform scheduled preventive maintenance on existing equipment and systems

3. Diagnose and troubleshoot equipment and system issues on-site

4. Repair or replace faulty components and parts as needed

5. Quoting customers for service visits

6. Managing preventative maintenance agreements in the region

7. Provide training and guidance to customers on the proper operation and maintenance of equipment

8. Maintain accurate service records and documentation

9. Respond promptly to service calls and customer requests

10. Follow all safety protocols and procedures when working on-site

Qualifications

1. Bachelor's degree in a relevant technical field or equivalent work experience in lieu of a degree.

2. Proven experience in a field service environment. Prior experience in the lab water industry is a plus

3. Strong technical knowledge and understanding of field service operations, including installations, repairs, and maintenance.

4. Experience with Google Workspace is a plus

5. Excellent organisational, and problem-solving skills.

6. Effective communication and interpersonal skills to interact with team members, clients, and vendors.

7. Strong customer service orientation with a commitment to delivering exceptional service.

8. Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

9. Proficient in using computer software and systems related to field service operations.

10. Valid driver's license and willingness to travel to various job sites as required.

Additional Information

We offer a competitive salary package and benefits, along with opportunities for growth and advancement within our organisation. If you are a dedicated professional with a passion for delivering outstanding field service, we encourage you to apply for this rewarding opportunity

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

(Salary Range $80,000 - $88,000 USD per year plus incentives)

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.