Insurance Solutions Specialist

We are seeking dedicated Commercial Lines Insurance Solutions Specialists to join a dynamic customer service team on a temp-to-hire basis. Operating in a collaborative environment with over 170 years of industry excellence, this role is centered around providing top-tier service, technical policy support, and guidance to commercial policyholders, agents, and vendors across a multi-state territory.

salary: $22 - $25 per hour
shift: First
work hours: 8 AM - 9 PM
education: High School

Responsibilities

Daily Responsibilities

• Handle inbound calls and emails from customers and agents regarding moderate to complex billing enquiries, policy modifications, coverage explanations, and Certificates of Insurance.
• Evaluate risks within authorized levels during customer touchpoints and process appropriate small business policy updates.
• Conduct outbound calls to existing clients to evaluate current coverage, propose optional limits or deductibles, up-sell, and identify cross-selling opportunities.
• Maintain an average combined volume of 28 incoming calls and emails per day while adhering to scheduled shifts, breaks, and handle-time targets.

What You'll Bring to the Table

• Active Property & Casualty (P&C) Agent License, or the ability to acquire one within the first 30 days of employment (sponsoring provided).
• Prior experience in customer service, call centers, data entry, or the insurance industry is preferred.
• High School Diploma or equivalent; a college degree is preferred.

Why Join Us?

• $25/hr. for Licensed Insurance Specialist
• $22/hr. for Unlicensed Insurance Specialist
• Expectation of total compensation increase upon successful conversion to permanent status.
• Fully funded preparation classes and initial examination fees to secure your Property & Casualty (P&C) License within the first 30 days.
• Comprehensive job training and ongoing mentorship during a 6-month temp-to-perm transition pathway.
• Access to major medical, dental, vision, and 401(k) coverage.

Skills

• Insurance
• Billing
• Policy
• Call Center Support
• Data Entry
• CRM

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.