Salesforce Developer Service Cloud (US Citizenship REQUIRED) (Bedford)

TITLE: Salesforce Developer Service Cloud (US Citizenship REQUIRED)

MAX RATE: $51.34/hr W2 (no health benefits while on contract, an hour worked is an hour paid)

DURATION: 6 month contract

LOCATION: Hybrid in Bedford, MA 01730-Must be local! (will not consider applicants outside of MA)

*** No C2C, we can NOT work with outside agencies/vendors, and we can NOT do 1099-US CITIZENSHIP IS REQUIRED ***

RESPONSIBILITIES

Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows

Deliver enhancements across the full development lifecycle

Work closely with business teams to translate requirements into scalable solutions

Follow Salesforce best practices for development, testing, and documentation

Build and maintain API integrations using Apex and REST services

AI / Agentforce Chatbot

Enhance the existing Agentforce chatbot to support transactional workflows

Improve chatbot accuracy using Salesforce Knowledge, product data, and business rules

Configure prompts, intents, actions, and fallback logic

Data Cloud & Personalization

Use Salesforce Data Cloud to support personalization and AI grounding

Support identity resolution and data mapping as needed

Testing, Release & Governance

Support testing, UAT, deployments, and production releases

Follow DevOps and Git-based deployment practices

REQUIREMENTS:

No onsite requirements at this time but candidates must be local to the Bedford area.

5+ years of Salesforce development experience.

Candidates MUST have recent experience with Agentforce, OMS and service cloud

Candidates must have a completed BA/BS degree in a technical field.

Strong experience with: Apex, Lightning Web Components, Flows REST APIs and integrations

Salesforce Service Cloud

Hands-on experience with Salesforce Agentforce

Experience working with Salesforce Order Management (OMS) & Salesforce Service cloud

Familiarity with Salesforce Data Cloud

Experience with Git and Salesforce deployments

Strong problem-solving and collaboration skills

Salesforce certifications (Platform Developer I/II)

Experience with AI, chatbots, or conversational automation

Experience supporting global or multilingual Salesforce implementations

Background in customer service, warranty, or technical support systems

EDUCATION REQUIRED:

BA/BS in a Technical Field

If you would like to interview for this position, please send an updated resume to Dee Smith, [email protected]