Customer Billing SME / Designer

Boston, MA

Kforce has a client that is seeking a Customer Billing SME/Designer in Syracuse, NY. Roles and Responsibilities:

  • Expert Knowledge: Provide specialized insights in CSS (Customer/1), service order and Billing
  • Application Development: Design, code, test, and debug mainframe applications using COBOL, JCL, DB2 and CICS
  • Project Collaboration: Work closely with business analysts, business team and project managers to understand requirements and implement solutions
  • Data Security & Compliance: Ensure adherence to financial regulations and data security policies
  • Documentation: Assist with project documentation and training materials
  • Liaison: Coordinate with support teams to ensure timely issue resolution
  • Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements
  • Problem Resolution: Identifying and resolving customer problems using defined procedures and documenting troubleshooting efforts
  • To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
  • Relevant education and/or training will be considered a plus

Posted 2026-01-26

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