Front Desk Team Lead

Job Description

Job Description

Sign-on Bonus Available

Bay State Physical Therapy, a leading provider of outpatient physical therapy in the Northeast, is seeking a Front Desk Team Lead to join our team. Full time - 40 hours per week. In this role, you will be the front office point person, handling scheduling and day-to-day workflow. You will oversee the check-in/out process, ensuring it’s fast, friendly, and accurate, and you will act as the go-to for insurance verifications, authorizations, and co-pay collections. You’ll be the engine that keeps our clinic running smoothly and ensures every patient feels seen and heard. 3+ years in a medical front office role, with some leadership experience preferred.

Our clinic is 2 minutes from the Needham Heights Commuter Rail Station.

Attractive Compensation and Benefits Package, with:

• Competitive salary with opportunities for performance bonus
• Attractive benefits package including medical, dental, vision, life, and 401K with company match
• Generous paid time off
• Clear opportunities for professional development, career advancement, and increased compensation – through our Dedicated Career Path for Patient Care Coordinators

Do Meaningful Work, by:

• Providing an outstanding patient experience and contributing to our 99% patient satisfaction score
• Supporting our commitment to building healthier communities
• Fostering a welcoming, inclusive, and engaging workplace with work/life balance and flexible scheduling

What You Will Bring:

• With training, the ability to become proficient with scheduling software
• An ability to work collaboratively in a team environment
• A compassionate and patient-focused attitude
• A strong focus on our core values – growth, service excellence, health and wellness, teamwork, character and compassion

Experience Needed:

• Education: High school diploma or equivalent required; associate or bachelor's degree in healthcare administration or related field preferred.
• Professional: Previous experience in a healthcare setting is desirable.

Bay State Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

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