Customer Service Associate (Direct Client-Facing Experience) | Philippines
- Proven experience in customer service with direct client-facing experience, preferably in a BPO setting
- Strong oral and written communication skills
- Versatility in managing inquiries via email, chat, phone, and other platforms
- Adaptability and ability to thrive in fast-paced environments
- Flexibility to work in voice, non-voice, or blended programs
- Proficiency in Microsoft Office applications, with at least average skills in MS Excel
- High attention to detail and strong organizational skills
- Analytical thinking and problem-solving abilities, with some technical aptitude
- Ability to work independently and reliably with minimal supervision
- Commitment to completing all required initial training
- Willingness to work on shifting schedules, including weekends and holidays
- Experience: 1–2 years of customer service experience is required.
- Exceptional attention to detail and accuracy.
- Ability to perform repetitive tasks while maintaining focus and consistency.
- Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset.
- Adaptability to evolving procedures and processes.
- Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
- Empathy and patience in handling customer inquiries and concerns.
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