ZenQMS Administrator (Short-Term Assignment)

Job Description

Job Description

Location: Onsite - Boston, MA
Duration: 6–12-month fixed term employment
Department: Quality Assurance
The internal title for this role will be Associate Director, Quality and Compliance. This role is onsite in Boston, MA and will be for a duration of 6 - 12 months.

Are you looking to join a company where your contributions truly matter, and where you'll be part of a supportive, innovative team? MMS is a award-winning, data-focused clinical research organization (CRO). We pride ourselves on being a Great Place to Work certified organization, recognized for our exceptional culture and industry best employee retention rate. We support the pharmaceutical, biotech, and medical device industries with our proven, scientific approach to complex trial data and regulatory submission challenges. With a global footprint across four continents, MMS not only maintains an industry-leading customer satisfaction rating but also fosters a collaborative and inclusive work environment where employees can thrive. Join us at MMS and be part of a team that is shaping the future of clinical research.

Discover more about our exciting opportunities and why MMS is a great place to advance your career. Visit or follow MMS on LinkedIn.

Position Summary
We are seeking an experienced ZenQMS Administrator to provide onsite administration, configuration, and support of the company's ZenQMS electronic Quality Management System (eQMS). The ideal candidate will have direct, hands-on experience administering ZenQMS in a regulated life sciences environment and be capable of independently managing day-to-day system operations.This role will support system users, maintain quality processes within ZenQMS, configure workflows, manage training assignments, administer controlled documents, and optimize system utilization across the organization.

Essential Responsibilities
ZenQMS Administration

• Serve as the primary administrator for the ZenQMS platform.
• Configure and maintain user roles, permissions, workflows, forms, and templates.
• Manage user onboarding, modifications, and deactivations.
• Support system updates, enhancements, and testing activities.
• Troubleshoot and resolve user issues.

Document Management

• Administer document control workflows within ZenQMS.
• Manage document reviews, approvals, revisions, and archival activities.
• Maintain document templates, metadata, and controlled lists.
• Support document migration and cleanup efforts.

Training Management

• Create and maintain training curricula.
• Assign and track training within ZenQMS.
• Manage employee onboarding and recurring training requirements.
• Support training compliance activities and training record maintenance.

Quality Process Support

• Administer ZenQMS modules including:
  • Change Control
  • CAPA
  • Deviations/Nonconformances
  • Audit Management
  • Supplier Records
• Monitor workflow progression and assist process owners with system utilization.

User Support

• Train employees on ZenQMS functionality.
• Develop user guides and job aids.
• Serve as the primary point of contact for system questions and support requests.

Required Qualifications

• Minimum 2–3 years of hands-on ZenQMS administration experience.
• Experience configuring and maintaining ZenQMS workflows and user permissions.
• Experience administering ZenQMS Document Management and Training Management modules.
• Experience within a GxP-regulated pharmaceutical, biotechnology, medical device, or CRO environment.
• Strong understanding of document control and training management processes.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience with ZenQMS implementation, migration, or remediation projects.
• Experience configuring CAPA, Change Control, Audit, and Supplier Management modules.
• Familiarity with 21 CFR Part 11 and electronic quality systems.
• Experience developing system procedures, work instructions, and training materials.

Ideal Candidate
We are specifically seeking an individual with prior ZenQMS administration experience who can immediately assume responsibility for system administration and user support with minimal training. Experience with other eQMS platforms alone is not preferred; direct ZenQMS experience is strongly desired.

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