Assistant Director of Housekeeping
• High school diploma or GED; 2 years experience in housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets
• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
• Schedule employees to business demands and for tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of employees and provides feedback to individuals.
• Ensures employee recognition is taking place on all shifts.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Review employee satsifaction results.
• Participates in interviewing and hiring of team members with the appropriate skills. Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Jobs
Environmental Field Subconsultant (Phase I ESA / PCA) (NY, PA, MA, MD)
We are expanding our network of skilled Field Professionals to support Phase I Environmental Site Assessments (ESA) and Property Condition Assessments (PCA). This is a subcontractor opportunity withi…
Remote Bilingual Business Immigration Attorney - Portuguese
We are currently seeking Immigration Attorneys for preparing and filing employment-based immigration cases, especially in EB1, EB2-NIW, and RFEs. The role of US Immigration Attorneys is complex …
Administrative Assistant- Fire Alarm Department
: Ellis Fire is recognized as a leader in the fire protection industry and with a team of experienced professionals and a wide array of services, the company continues to innovate and adapt to the c…
Account Executive - Physics Intelligence
Flexcompute is redefining the future of hardware engineering by making hardware innovation as easy as software. Our Aero Intelligence platform unifies GPU-native CFD, AI-driven geometry automation, a…
SOC Manager (Hybrid)
Exciting SOC Manager, 6 plus months (Hybrid), contract opportunity in Boston, MA Requirements ~5 plus years of management experience in a 24/7 security operations center and leading a Securit…
Engineering Lead
Resource Innovations is seeking an Engineering Lead to join our growing team in Massachusetts. We are seeking a highly skilled and motivated Senior Energy Engineer with a strong background in C&…
Program Director - Family Engagement and Jewish Life
Under the direction of the AVP of Family Engagement & Jewish Life (FEJL), the Program Director (PD) is a critical leadership role responsible for fostering meaningful connections for young families a…
Entry-Level Freight Dispatcher - $1,200-$2,500 Weekly
ntry-Level Freight Dispatcher – $1,200–$2,500 Weekly We are seeking reliable and organized individuals for an Entry-Level Freight Dispatcher opportunity. This is an independent contractor role …
2026 Project Engineering Co-Op (Jul - Dec)
Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to…