Client Experience Coordinator

Job Description

Job Description

The Parents Estate Planning Law Firm is an estate planning law firm focused on the estate planning needs of young families and empty nesters. We are looking for a Client Experience Coordinator to join our collaborative team. Are you someone who wants to be part of a growing firm, where your voice is heard, and your input and ideas are welcomed? If yes, this opportunity is for you!

Are you a highly organized, personable, and detail-oriented individual who loves helping people and keeping things running smoothly? Our growing estate planning law firm is looking for a Client Experience Coordinator to ensure that every client interaction—from the very first contact —is handled with care, warmth, and professionalism.

In this role, you’ll support clients as they begin the important step of protecting their children and planning for their future. You’ll help schedule appointments, guide clients through next steps, answer questions with empathy, and ensure every family feels welcomed, supported, and cared for from their very first interaction.

This role is a great fit if you:

• Enjoy helping families and making people feel at ease
• Are organized, reliable, and great at multitasking
• Enjoy creating a smooth, positive experience for others.
• Enjoy variety and like to be kept busy!

$48,000 - $52,000 yearly

Client Intake Support:

• Schedule consultations and gather relevant intake information with empathy and professionalism.
• Ensure potential new clients are treated with professionalism, while being nurturing and welcoming, understanding that estate planning can be scary and intimidating.

Client Relationship Management:

• Track and manage client milestones in our CRM system; birthdays, anniversaries.
• Call clients for regular check-ins, satisfaction surveys, and Google review requests.
• Help develop creative ways to stay engaged with clients after their planning is complete.

Event Coordination & Attendance:

• Assist with planning, promoting, and attending firm-hosted educational workshops, and assist with the backend of webinars.
• Manage event logistics and on-site coordination.
• Attend events; answer questions and schedule appointments at the end of events.

Administrative Support:

• Provide general administrative and office support to ensure smooth operations.
• Provide backup support to reception during vacations.

• 4-year college degree or Associate degree.
• 1-2 years of experience in a professional office setting.
• Exceptional interpersonal and communication skills.
• Willingness to go above and beyond to provide 'white-glove' service to clients.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Comfortable using CRM and scheduling systems (experience with HubSpot a plus). Microsoft Office, required.
• Experience with Canva is a plus.
• Previous client service, sales, and/or administrative experience within a professional setting, such as banking, investment, or real estate, preferred.

The Parents Estate Planning Law Firm, PC is a fast-growing Estate Planning law firm located in Acton, MA. Our work is focused on the unique estate planning needs of both young families and empty nesters. We provide exceptional client service and high-quality legal services in the areas of wills, trusts, estates, and asset protection. We discuss sensitive topics that will help clients create a better future for their families. Our role is to eliminate any feelings of stress and hesitation and provide clients with genuine peace of mind. We are a close-knit team of 9 who work toward a common mission.

Our Mission:

To help parents create a legal plan so that their children always know they are loved, cared for, and protected, no matter what.