Education and Training Coordinator - Training Technician III

The Massachusetts Department of Public Health is looking for a Training Technician III – Education and Training Coordinator based at Tewksbury Hospital. This role offers a unique opportunity to shape and strengthen the learning culture within a dynamic healthcare environment. In this position, you will lead the design, coordination, and evaluation of non-clinical training programs that support staff development, regulatory compliance, and organizational excellence. Working closely with subject matter experts, leadership, and quality teams, you will ensure that education initiatives are aligned with best practices, adult learning principles, and accreditation standards—helping to build a highly skilled and prepared workforce.

This role is ideal for professionals who enjoy blending strategy with hands-on execution. You will oversee onboarding and ongoing education programs, supervise educators, and contribute to system-wide improvements in training effectiveness and compliance. You will also play an essential role in driving innovation in how training is delivered, tracked, and communicated across the organization. With visibility to executive leadership and impact across the facility, this position offers both leadership growth and the ability to influence meaningful outcomes in a mission-driven public health setting.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

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  Assess organizational training needs by analyzing current programs, regulatory requirements, and leadership feedback to support long-term workforce development.

• Design, implement, and evaluate non-clinical orientation and ongoing education programs aligned with adult learning principles and organizational goals.

• Coordinate onboarding processes for new hires, including permanent, contracted, agency, and vendor staff, ensuring timely completion of required training and documentation.

• Supervise and support Non-Clinical Educators, including assigning work, monitoring performance, and fostering professional development.

• Deliver training and provide guidance to staff on effective teaching methods and instructional techniques.

• Ensure compliance with regulatory and accreditation standards, including developing and executing tracer methodologies and maintaining accurate training records.

• Manage training systems and reporting processes, including tracking completion, analyzing compliance data, and communicating gaps to leadership.

• Develop and maintain training materials such as presentations, communications, and educational resources to support organizational initiatives.

• Coordinate training logistics, including scheduling, calendars, speakers, and learning platforms, while supporting department operations as needed.

• Collaborate with leadership and cross-functional teams to develop policies, procedures, and role-specific competencies that enhance staff performance and organizational effectiveness.

Required qualifications:

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  Knowledge of adult learning theories, training methodologies, and instructional techniques

• Ability to interpret and apply laws, regulations, policies, and procedures related to training and organizational operations

• Experience developing, delivering, and evaluating employee training programs

• Strong organizational and project coordination skills, including the ability to manage multiple priorities

• Proficiency in creating training materials, reports, and presentations (e.g., PowerPoint, spreadsheets, learning platforms)

• Ability to communicate effectively both verbally and in writing with diverse stakeholders

• Demonstrated ability to analyze data and track training compliance and outcomes

Preferred qualifications:

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  Experience working in a healthcare, public health, or government setting

• Familiarity with regulatory and accreditation standards (e.g., Joint Commission or similar)

• Experience supervising or mentoring training or education staff

• Knowledge of learning management systems (e.g., MassAchieve or similar platforms)

• Experience developing competency-based training and role-specific education programs

• Strong collaboration skills with the ability to work across departments and with subject matter experts

• Experience supporting onboarding programs and employee development initiatives

• Ability to design innovative training approaches, including blended or technology-based learning

• Experience developing compliance reports and presenting findings to leadership

• Advanced degree in education, training, organizational development, or a related field

About Tewksbury Hospital:

Tewksbury Hospital offers a broad range of services including a physician on site at all times, around-the-clock nursing care, rehabilitation services including physical therapy, occupational therapy, and speech therapy, psychology services, social services, nutritional services, and an on-site dialysis clinic.

Learn more :

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions concerning this requisition, please contact Employment and Staffing Customer Service at 1-800-510-4122, #4.

For technical questions accessing MassCareers, please contact Mass HR at 617-979-8500.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.


MINIMUM ENTRANCE REQUIREMENTS:


Applicants must have (A) at least four years of full-time, or equivalent part-time, professional experience in teaching, instructing or training work which included the planning, development or implementation of educational or employee training programs as a major duty, (B) of which at least one year must have been in an administrative, managerial or supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.


I. A Bachelor's degree with a major in education may be substituted for maximum of two years of the required (A) experience.*


II. A Graduate degree with a major in education may be substituted for three years of the required (A) experience.*


NOTE: *Educational substitutions will only be permitted for a maximum of three years of the required (A) experience. No substitutions will be permitted for the required (B) experience.

• Education toward such a degree will be prorated on the based of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Training Technician III

Primary Location : United States-Massachusetts-Tewksbury-365 East Street

Job : Training and Development

Agency : Department of Public Health

Schedule : Full-time

Shift : Day

Job Posting : Apr 16, 2026, 9:11:59 AM

Number of Openings : 1

Salary : 72,172.36 - 104,315.38 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Sandra Semedo: [email protected] - 6173428482

Bargaining Unit : 06-NAGE - Professional Admin.

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No