Renewal manager

Unit: Teamster

Department: Leased Housing

Grade: 10

Salary Range: Starting Salary: $74,280.43

Posting Date: Friday, September 5, 2025

Application Deadline: Friday, September 19, 2025

Application Procedure: Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to [email protected] . Deadline: Friday, September 19, 2025. Please be sure to identify the position you are applying for.

General Description

Reports to the Director of Leased Housing or the Assistant Director of Leased Housing. The Renewal Manager supervises, directs and monitors Leasing Officers and support staff with respect to their general performance, the management of their leased housing client caseload, compliance with regulations, level of production, and effectiveness in dealing with the public, including relationship with landlords, tenants, and prospective clients and applicants. The Renewal Manager assigns client cases to Leasing Officers, monitors the progress of the Leasing Officer toward the successful leasing of their clients, advises Leasing Officers on special problems. The Renewal manager also monitors each allocation of units and assures timely lease renewal. Also acts as a liaison/ contact person between the department and other offices in the Authority, outside agencies, landlords, etc.

Duties & Responsibilities

• Meets periodically with each Leasing Officer to review progress on caseload and special problems.
• Regularly assigns annual renewal cases to Leasing Officers, assures that each Leasing Officer has a manageable caseload in line with their job description and that each Leasing Officer achieves their prescribed standard.
• Evaluates and submits for approval special requests made by Leasing Officers on behalf of their clients such as special rent adjustments and certificate extensions.
• Identifies common problems that require the establishment of department-wide policy and procedure.
• Develops such policy and procedure and recommends to the Director for implementation.
• Ensures Leasing Officers understand and implement the new policy and procedure.
• Identifies and distributes new federal regulations to staff; ensures through the use of explanatory memoranda and staff meetings that each Leasing Officer understands and implements new regulations.
• Represents the department at meetings with outside agencies.
• Provides information concerning leased housing programs to groups of potential clients, social service groups or agencies.
• Verifies 75 case renewals each month to ensure accuracy of calculations, adequacy of documentation, completeness of paper work and adherence to program regulations and procedures.
• Performs other related duties as required.
  
  

Minimum Qualifications & Experience: Bachelor’s Degree in public administration, business or related field. Supervisory experience necessary. Good interpersonal skills, demonstrated proficiency in oral and written communication, must be able to motivate staff, problem solve with staff and ensure proper enforcement of regulations and leasing schedules. Knowledge of real estate and the subsidized leased housing field preferred. Good analytical skills and proficiency with basic statistics are necessary. Should have three (3) to five (5) years administrative and supervisory experience in public or private housing dealing with landlords and tenants; exceptional demonstrated proficiency or accomplishment may be accepted in lieu of a portion of formal education or experience requirements.

Bha Benefits

BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.

About Us

Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.

Equal Opportunity

BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.