Residential Loan Servicing Representative

Because Seamen’s remains a relatively small Community Bank, it is expected that all employees will contribute above and beyond the duties that are listed in any “job description” or “posting.” In addition to the duties listed below, all employees are expected to perform any function necessary within the scope of expertise and authority to provide the highest level of customer service and to increase the productivity of the Bank. It is expected that all employees will continually strive to improve, by educational resources made available, especially regarding security and compliance procedures.
Summary:  The role of the Loan Servicing Representative is to work with the AVP of Loan Servicing and in the day-to-day servicing as it pertains to all types of loans being serviced by the Department, including new loan input, report balancing, file maintenance, escrow processing, etc.

Personnel new to the position will receive training and assistance in learning all aspects of the position. The responsibilities below will be learned on the job. Candidates who are looking to explore a new role, can quickly learn, and able to “think outside the box” are encouraged to apply.

Essential Duties and Responsibilities include the following:

• Reviews daily, weekly and monthly FIS reports related to rate changes, error reports, edit reports, unapplied funds, escrow processing, etc. for accuracy and makes corrections when warranted.
• Reviews file maintenance of customer accounts when discrepancies are discovered. including bill maintenance, auto pay tracking and maintenance, etc.
• Assist in coordinating tax escrow processing for all loans in which tax escrow is collected in accordance with bank policy & procedures.
• Assist all other escrow processing and annual escrow analysis processing (ie. PMI, Life, Hazard, Flood Insurance, etc.).
• Processes name and address changes, and other day-to-day file maintenance.
• Issues and/or processes payoffs, loan payments, construction advances, HELOC and LOC advances as well as HELOC check reorders.
• Prepares and issues Mortgage Discharge documentation, cancellation of notes, and vehicle titles to Borrowers when the loan is paid off.
• Assist in monitoring ECOA Credit reporting.
• Assist in Payment and Rate change Modifications.
• Assist with Year End Processing such as annual statements.
• Assist Fannie Mae Loan Delivery.
• Inputs and uploads Construction, Residential, Consumer and Commercial Loan files into FIS system and reviews checklists to ensure all documentation is accounted for.
• Assist in maintaining construction disbursements.
• Assist in updating Hazard and Flood Insurance Policies and expiration.

Additional responsibilities may include:

• Review, mailing, scanning and filing of Rate Change Notices, etc.
• Other miscellaneous day to day duties as instructed by a manager or supervisor.

Qualifications and/or Educational Experience:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent, preferably with 2-4 years of bank-related experience or training.
• Basic ability to read, analyze, and interpret financial reports/statements.
• Requisite mathematical skills, communication skills (verbal and written), computer skills, reasoning ability, and problem-solving capabilities.

Supervisory Responsibilities:  This job has no supervisory responsibilities.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must have the ability to sit at a computer for long periods of time and be able to place and retrieve information in and from file cabinets.

Pay range: $29.89/hour - $37.44/hour

Seamen’s Bank is a Federal contractor and an Equal Opportunity Employer . Seamen’s Bank is collecting demographic data from applicants and employees to ensure nondiscrimination in all aspects of employment as well as for federal and/or state reporting purposes. In addition, we are subject to Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment protected veterans. In order to comply with these laws, Seamen’s Bank invites applicants to voluntarily self-identify their gender, race/ethnicity and protected veteran status. Seamen’s Bank does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, pregnancy, age, protected veteran status, non-disqualifying physical or mental disability, national origin, genetic information, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.