Head of PSS Enterprise Delivery Office
Sanofi (US)
Cambridge, MA
Job Title: Head of PSS Enterprise Delivery Office Location: Cambridge, MA or Morristown, NJ About the Job Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. At Sanofi, we are committed to transforming patient health through the power of science. As a leading global biopharmaceutical company, we go beyond drug development to ensure our therapies are accessible and affordable for patients in need. Our Patient Support Services (PSS) team plays a key role in this mission, providing comprehensive support through reimbursement assistance, financial aid, patient education, and field-based services that help healthcare providers, patients, and caregivers navigate their treatment journeys. We are seeking an experienced and strategic leader to head the PSS Enterprise Delivery Office, supporting Specialty and General Medicines Therapeutic areas. The Head of the Enterprise Delivery Office will serve as the central force aligning strategic vision, innovation, and operational excellence, leading the orchestration, prioritization, and strategic alignment across Sanofi’s Specialty and General Medicines Patient Support Services. Ensuring our most innovative ideas are translated into standards, processes, and measurable impact for patients and the business. While not responsible for direct delivery, this leader will define how we standardize enterprise approaches, measure execution, and powerfully coordinate and communicate how our services help more patients start and stay on therapy-with greater efficiency, smarter technology, and lasting value across all therapeutic areas. The role will manage and supervise a team tasked with the following activities:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. Main Responsibilities: Governance & Standards Management:
#LI-GZ #LI-Onsite
#vhd All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
- Connecting strategy to execution across the enterprise
- Driving alignment and prioritization
- Standardizing how delivery happens
- Measuring and communicating the impact of the work
- Ensuring the story of patient and business impact is told effectively
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. Main Responsibilities: Governance & Standards Management:
- Architect and implement governance frameworks, performance metrics, and business rules
- Maintain and oversee standards repository, ensuring compliance and digital requirements are met
- Drive quality assurance and standards adherence across operations
- Manage documentation, historical views and storyline
- Serve as key member of Leadership Team, managing prioritization and governance
- Lead strategic initiative evaluation, including analysis and impact measurement
- Supervise a team that orchestrates large-scale strategic projects and maintain comprehensive PSS roadmap
- Manage project governance, including risk assessment and decision tracking
- Lead organizational transformation initiatives and change management processes
- Connect strategic initiatives to create cohesive organizational narrative
- Drive stakeholder engagement and management
- Coordinate cross-functional leadership involvement in capability development
- Develop and execute strategic communication plans
- Create compelling narratives for change initiatives and success stories
- Lead external communications strategy, including industry presentations and white papers
- Showcase process improvements, optimizations, and strategic outcomes
- Lead, mentor, and develop a cross-functional team. This includes using the full range of metrics, performance ratings, performance management, and talent development.
- Cultivate strong working relationships, ensuring alignment on strategic goals and operational priorities.
- Manage the annual budget, ensuring optimal resource allocation to drive business outcomes.
- Bachelor's degree (BA/BS) required.
- Minimum of 10 years of experience in patient support services within the pharmaceutical/biotech/healthcare industry.
- At least 5 years of leadership experience, including direct team management and strategic oversight.
- Advanced degree (MBA or clinical degree) preferred.
- Proven experience in leading patient support programs, with a history of driving strategy and operational success.
- Effective communication and interpersonal skills, with the ability to engage effectively with cross-functional teams, senior leaders, and external partners.
- Expertise in the commercialization of infusion therapies, products under buy & bill or medical benefits, and pharmacy benefit products.
- Exceptional organizational and conflict-management skills, with the ability to adapt to a fast-paced, high-energy environment.
- Deep understanding of FDA, OIG, and other relevant industry regulations.
- Up to 30% travel required to support field engagement and team leadership in Cambridge, MA.
- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
#LI-GZ #LI-Onsite
#vhd All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
Posted 2025-12-15
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