Administrative Program Support

New Life Counseling is a small, growing, grass roots, multicultural organization that serves toward the well-being of individuals, children, youths and families. As a leader in providing culturally competent services, we value the differences and diversity each team member brings to the fold. As an agency, we exist to enrich and empower the individuals and families we work with through linguistically appropriate, 'wholistically' driven, and culturally competent services. Currently, we are looking for an impassioned individualsto to serve as an Administrative Program Support professional. Working for a small agency like New Life, you will experience a true sense of teamwork and your efforts will have a direct impact on the success of our organization. Come to New Life and leave your mark!

General Description:

The Admin Program Support professional, under the supervision of the Office Manager, will be responsible for executing the administrative support function of the agency. He/she will provide coverage at the front desk and carry out any related administrative and billing duties.

Job Responsibilities (to be completed in their entirety):

Front Desk:

1. Provide office and phone coverage

2. Check client eligibility

3. Correspond with clients for scheduling, cancelling, checking-in, discharging and any other events related to the program

4. Maintain appointment schedule via agency policy

5. Collect and report all client co-payments and self-payments as part of front desk duties

6. Maintain confidentiality relating to all Medical Records information in collaboration with Privacy/HIPAA guidelines

7. Intake new clients into agency programs and EHR system

8.Complete discharges under the guidance of Clinical Director and agency policy

9. Ensure general office area is neat and clean

10. Assist in management of all client records

11. Generate client records per submitted request

12. Other tasks as assigned

Skills and Qualifications:

· Proficient in Microsoft Office suite (Word, Excel, etc.) and Microsoft OS (Win 7, 8, 10)

· Basic knowledge of EHR systems

· Proficient verbal and written communication skills

· Strong work ethic and integrity

· Ability to work with all staff levels and be a team player

· Must pass CORI check

Education and Experience:

· High School education or GED required

· 2-3 years of experience in administrative assistant/front office position

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Schedule:

• Monday to Friday

Ability to Relocate:

• Randolph, MA 02368: Relocate before starting work (Required)

Work Location: In person