Program Administrator, Quality Assurance

Overview

The Program Administrator I, Quality Assurance is an integral member of the Department of Quality and Patient Safety (QPS), contributing to the collection and monitoring of data and measures and holding the responsibility for managing improvement projects. The Program Administrator’s efforts will be central to hospital regulatory compliance and quality assurance. The Program Administrator will work with stakeholders in all areas of the Institute, with a significant focus on the ambulatory and adult inpatient settings. This individual will also contribute to updating and managing Dana-Farber’s Quality Assurance and Process Improvement (QAPI) plan and coordinate the tracking of associated QAPI goals. This role will coordinate and manage several committees including the Board of Trustees Committee on Quality Improvement Risk Management (QIRM), the Quality Improvement Committee (QIC), other related QAPI committees, and selected improvement activities as identified by QPS or organizational leadership.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

This position's work location is fully remote with occasional time on-campus in Boston, MA. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI).

Responsibilities

• Provides operational and administrative support in the development and implementation of program functions.
• Staffs program meetings including preparing agendas, generating minutes, following up on action items and supporting related program initiatives and projects.
• May be responsible for maintaining program databases, collecting, and analyzing data, and preparing reports to track program progress and outcome.
• Serves as a central point of contact between staff, other departments, and/or external constituencies on day-to-day programmatic, operational, and administrative matters.
• Assists with planning and execution of seminars, meetings, and special projects.
• Triage inquiries and provide general problem resolution related to program with appropriate level of urgency.
• Maintains and manages processes associated with varied programs, projects, and events.
• Prepares documents such as correspondence, reports, presentations, packets.
• May be responsible for promoting the program through various channels such as social media, email newsletters or community outreach efforts.
• Keeps all members of the team up to date with relevant program information.
• May monitor budget, track expenditures/transactions, and handle financial administration projects as it pertains to the program.
• May work on special assignments and projects as needed.

Qualifications

Minimum Education:

High School Diploma required. Bachelor’s degree preferred.

Minimum Experience:

3 years of experience working in a medical or scientific research setting or comparable technology-oriented business environment required.

License/Certification/Registration:

N/A

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong written and oral communication skills.
• Proficient knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, Adobe.
• Knowledge of trends, issues, and accepted practices relevant to the position.
• Excellent attention to detail skills.
• Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.
• Must possess the ability to problem solve with minimal guidance, maintain confidentiality, and pay attention to detail.
• Excellent ability to organize, prioritize and follow-through.
• Ability to apply independently a wide variety of policies/ procedures where specified guidelines may not exist.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA)

$29.00/hr - $36.00/hr

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.