Mail production coordinator

Full Time

Our Organization

CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMOs) with outsourced marketing, data analytics, fundraising, and technology services. These services help PMOs raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement. Since its inception, CDP has delivered more than $785 million in membership revenue for local PMOs participating in its services and has become the most widely adopted Public Media service in the history of public broadcasting.

Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development.

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Mail Production Team

Mail Production is one of the six teams that comprise the Fundraising OPS Department, which supports critical fundraising functions for the Member Services Bureau (MSB) cooperative. Mail Production supports print production for MSB's mail solicitation program, which delivers over 10 million solicitations annually on behalf of 50+ public media clients. Primary team functions include vendor coordination, cross-team communication, direct mail proofing, and inventory management.

Position Summary

In the Mail Production Coordinator role, you will play a key role in the execution of all MSB direct mail. You will be the primary production owner for Add Gift mail campaigns, serving as project coordinator and point of contact for the print vendor. You will also support your colleagues on other mail types and contribute to team-level projects, including ongoing process improvement. This is an entry level marketing position.

Key Responsibilities

• Project Coordination
  • Coordinate all aspects of mail production for assigned campaigns
  • Monitor the campaign timeline and proactively address potential delays
  • Maintain mail quality standards and investigate all reported quality issues
• Collaborate with strategy, creative, data, and quality teams on cross-team deliverables
• Vendor Communication
  • Serve as primary contact for the print vendor(s) for assigned campaigns, regularly communicating through meetings and email
  • Place inventory orders, maintaining appropriate envelope stock for all stations at print vendor
• Proofing & Edit Coordination
  • Coordinate the proofing process for assigned campaigns, distributing proofing assignments to team members and ensuring all letters are reviewed
  • Assist with proofing for all direct mail campaigns, using both manual proofreading and proofing technology
  • Compile and prioritize all edits identified in proofing
  • Coordinate edit process between the internal designer and outside print vendor
• Cross-Training and Documentation
  • Participate in cross-training, training colleagues to cover essential campaign functions and stepping in to assist with other mail types as needed
  • Assist in creating and maintaining process documentation for assigned mail type

Qualifications

Required

• Excellent communication skills (written and verbal)
• Strong attention to detail and organizational skills
• High computer literacy
• Strong Microsoft Excel skills
• Strong problem-solving skills
• Proven ability to meet deadlines while balancing multiple projects
• Proficiency in proofreading
• Comfort working in collaborative and inclusive environments
  
  

Preferred

• Previous experience in print production, direct marketing, or public media fundraising
• Basic graphic design knowledge is a plus
• Familiarity with print production technology is a plus
• Passion for public media
• Experience in a non-profit or mission-driven organization
  
  

Educational Requirements

• Bachelor's Degree or equivalent work experience preferred.
  
  

We strongly encourage individuals from historically marginalized and underrepresented groups to apply, even if you don't meet every qualification. We value diverse perspectives, lived experiences, and commitment to public service. All CDP people have unique talents and experiences that create our company culture where we can all thrive and bring our whole selves to work each day.

Successful candidates will identify easily with a set of character attributes, as listed below:

Inclusive mindset: You embrace and demonstrate an inclusion mindset and role model these behaviors for the organization.

A Communicator: You possess strong communication skills and have great customer service skills; you like people and want to help.

A Critical Thinker: You regularly look for ways to find efficiencies, innovate, and make improvements where you can.

Process Oriented: You're able to understand, work in, create, and improve processes.

A Collaborator: You're a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.

Someone Who Seeks to Learn: You are eager to listen, study, and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.

Enterprising: You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.

CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. CDP does not discriminate against individuals on the basis of those characteristics or any other characteristic protected by law.

CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability, you may contact us at [email protected].