Manufacturing Customer Service Representative
- Medical, Dental, Vision, Life, Disability Insurance
- 401K with a matching contribution
- Paid time off, Paid holidays, Employee discounts and much more!
- Responsible for communicating customer specifications and requirements to engineering / estimators, i,e, Request for Quote (RFQ).
- Responsible for handling every aspect of a customer's purchase order, including, but not limited to, the timely verification of data and accurate entry of order information into the order entry systems.
- Works with purchasing and production personnel as required to define delivery dates, communicate delivery commitment to customers and follow-up with written acknowledgements.
- Serves as customer advocate driving improvements in service levels as needed.
- Acts as a point of contact for the field sales team to identify, investigate and clarify problems and determine quick and effective resolutions.
- Communicates proper billing terms, agreements and conditions to Accounts Receivable. In some cases (i.e. government contracts) processes invoices.
- Handles Return Merchandise Authorization (RMA)'s and credits through the accurate and timely entry of data into the Customer Relationship Management (CRM) data base.
- Provides and monitors the metric for on-time delivery, order fulfillment and cycle time. Ensures continued improvement of service levels and provides corrective actions to sustain customer service levels.
- Supports continuous improvement efforts as required.
- Maintains overall service continuity between customer service / inside sales, outside sales, engineering and operational personnel to ensure that customer service levels are maintained.
- Manages special projects as assigned by manager.
- Remains accountable for all commitments made.
- Confirms quotes through data base with customers.
- Performs all other duties as assigned or needed.
- High school diploma or general education diploma (GED), and
- One-year customer service or sales experience, preferred.
- ERP Experience required (Epicor experience, preferred.)
- Excellent organizational skills.
- Detail oriented and accurate with input.
- Good written and verbal communications skills.
- Strong customer relations skills.
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