Professional Services Consultant

Job Description

Job Description

Professional Services Consultant

Since 1999, Salary.com has been on a mission to help the world get pay right.

We started by making compensation data accessible to everyone. Millions of employees and job seekers use Salary.com's free tools to understand their market value and negotiate their pay with confidence. For organizations, we go much deeper. Our CompAnalyst platform combines proprietary survey data, real-time market intelligence, intuitive software, and purpose-built AI to help more than 10,000 companies benchmark jobs, build pay structures, manage equity, and communicate total rewards clearly.

We're not the loudest voice in the room. We're the most prepared. We lead with data, build for real-world HR, and deliver innovation customers can put to work immediately.

If you believe pay matters, we'd like to meet you.

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About the Role...

As a Salary.com Professional Services Consultant , you will perform product implementations for new customers as well as support existing customers in the use of the CompAnalyst software. This is a consultative role focused on providing compensation-related solutions that ensure the success of our customers. Requires detail orientation, project management capabilities, systems comprehensive, and the ability to use Microsoft Excel in managing large data sets.

• This position is located out of our Headquarters office located in Waltham, MA.
• Career pathing & growth opportunities
• Base Salary Range: $70,000-$80,000 plus quarterly bonus potential

A Day in the Life...

• On-board new customers to begin their satisfactory experience with Salary.com.
• Responsible for maintaining client relationships post-implementation through ongoing service.
• Provide ongoing product support to our customers, and support their internal compensation projects.
• Develop rapport and credibility with Clients and HR Partners.
• Document client business processes and software system configurations.
• Conduct meetings between Salary.com representatives and customer contacts.
• Collaborate with Product Management and Technology to develop solutions for customers.
• Facilitate user acceptance testing.
• Achieve the goals, milestones, and deliverables agreed to with your customers.
• Develop standard processes and procedures to scale recurring initiatives.
• Diagnose and solve technical issues related to the software application.
• Ensure client satisfaction and product/service adoption.

About You....

• Bachelor's Degree (Human Resources, Math, Economics focus preferred)
• 1 - 2 years in customer-facing consultative role
• Ability to collaborate across multiple functions in serving the needs of customers
• Strong customer service, communication, and writing skills
• Intrinsic self-starter and problem solver
• Understanding of how relational databases function
• Experience as a Compensation Analyst a plus

Salary.com Perks...

• 10 paid holidays and generous paid vacation time
• Free on-site lunch, snacks, and drinks
• Cell phone reimbursement
• Robust benefit plan including Medical, Dental, Vision, Life, Disability coverage
• 401K with 6% Company match

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, gender identity, genetic information, or other legally protected characteristic. We are committed to providing reasonable accommodation for applicants with disabilities.

At Salary.com, we know your worth - Apply today to explore opportunities to join our team!