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Operations Leader

Wonder
Framingham, MA
About Wonder

Everything’s on the menu at Wonder. Except compromise.

The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.

And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.

About The Role

As an Operations Leader at Wonder, you are accountable for running the four walls of your location. You will lead end-to-end execution across kitchen, service, fulfillment, and customer experience, ensuring your location operates at peak performance in every shift. This is not a support role—this is the person who owns the daily results. You are expected to deliver consistent outcomes in quality, speed, team culture, and customer satisfaction, leveraging cross-functional collaboration where needed. You will master internal operations to keep your location running smoothly, consistently, and profitably.

Responsibilities

Oversee and Execute Day-to-Day Operations

  • Own daily execution across all functions—kitchen, fulfillment, service, and customer experience
  • Optimize labor deployment and lead shift readiness to meet volume and throughput targets
  • Proactively use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvement
  • Proactively identify and resolve operational bottlenecks to maintain flow and consistency
  • Ensure full compliance with food safety, labor, and health standards
  • Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalate unresolved issues promptly

Lead and Manage Team Performance

  • Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety
  • Set clear expectations and hold team members accountable through real-time feedback and hands-on coaching
  • Manage team performance by observing service, tracking KPIs, and escalating issues as needed
  • Partner with the Senior Operations Leader on hiring, training, and development of team members

Drive Operational Excellence

  • Ensure flawless execution of brand standards across all brands and stations. Tolerance for deviation is minimal
  • Maintain operational readiness through shift checklists, opening/closing procedures, and handoff execution
  • Execute new menu rollouts and updates with precision and clarity to the team

Support Business and Labor Performance

  • Execute against daily labor plans and food cost targets
  • Manage inventory levels, waste reduction practices, and labeling standards
  • Analyze shift-level data and recommend process changes that improve outcomes
  • Ensure compliance with federal and state labor laws

Grow the Business

  • Support company talent pipelines by coaching and developing team members daily, building readiness for talent promotion as the business expands
  • Train and certify team trainers, ensuring they are prepared to support new store openings and deliver consistent onboarding to new hires
  • Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
  • Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
  • Partner with the Senior Operations Leader to align workload initiatives, projects, staffing, scheduling, and team development to support current operations and prepare for future expansion
  • Lead execution of pilot programs, provide actionable feedback, and help shape best practices for company-wide rollout

Who You Are

  • A high-accountability operator with 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting
  • Confident leading teams and executing complex shifts in fast-paced, customer facing environments
  • Demonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughput
  • Experienced in coaching frontline employees with clarity, empathy, and consistency
  • Agile in managing live operations—able to prioritize and pivot quickly while holding the line on standards
  • Detail-oriented and quality-driven with strong knowledge of food safety and team safety protocols
  • Strong communicator and collaborator who brings others along through structure and positivity

Requirements

  • Must be 21 years old and legally authorized to work in the US
  • Must be able to lift up to 50 pounds and stand for extended periods
  • Must have open availability, including nights and weekends
  • Food Handler Certification (or willingness to obtain)
  • This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

Role Details

  • Salary Range: $80000 per year - $92000 per year
  • Location: Framingham, Massachusetts

Benefits

  • Medical, Dental, and Vision Insurance
  • 100% employer-paid Life Insurance
  • 401(k) Retirement Plan
  • Employer match for Health Savings Account (HSA)
  • Learning and Development opportunities to advance your career
  • Employee Stock
  • Employee Discount

Note: Some of our benefits vary by state and depend on the number of hours you work.

#WonderAC2

Qualifications

An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:

  • The candidate’s ability to perform the tasks in the available job role.
  • The candidate's self-rated skill proficiency.
  • The candidate’s fit for this job posting.

More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here . We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.

A final note

At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.
Posted 2025-09-30

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