Health Navigator, Sexual Health
Fenway Health
Boston, MA
Description Reporting to the Sexual Health Program Manager, the Health Navigator provides outreach, risk-reduction counseling and HIV/Hepatitis C/STI screening services, check-in, and linkage to care services with a focus gay, bisexual and other men who have sex with men (MSM), transgender and gender nonconforming populations and people who inject drugs (PWID). Primary Responsibilities Client Engagement
- Following the workflow, register and check-in patients during walk-in hours
- Communicate with the navigators, nurses, and providers about patient’s needs after they are checked into the Epic system
- Answer the Sexual Health Hotline to screen and triage callers
- Always create a non-judgment, patient centered atmosphere for patients
- Discuss basic HIV and STI prevention information and the importance of accessing care with patients (with a focus on our priority populations)
- Complete demographic and risk assessment forms in Epic to understand the patient’s risk factors while using motivational interviewing techniques to ascertain needed information
- Conduct serum testing for HIV, HCV and syphilis, performing phlebotomy
- Create specimen collection forms that are sent to the Massachusetts State Lab and Quest Lab orders
- Communicate with providers, nurses, and other navigators about patient’s care throughout clinic
- Document results to patients by accessing the Massachusetts State Lab Electronic Laboratory Reporting and Communication, according to established workflows
- Ensure forms are completed within the established timeframe
- Follow-up as needed to ensure patient’s needs are met
- Provide extended or multi-session counseling sessions for HIV-positive and high-risk HIV-negative clients when appropriate, including with evidence-based interventions
- Perform Health Navigation, making supported referrals, and accompanying clients to service sites when appropriate, to address the full spectrum of client needs
- Participate in program planning through interdisciplinary team meetings to design and implement community outreach initiatives and screening events to reach members of at-risk communities
- Assist with outreach events, as needed
- Collaborate with clinical providers to coordinate culturally competent referrals
- Attend continuing education seminars, staff in-services and stay abreast of relevant literature to maintain familiarity with trends in prevention services.
- Assist in drafting/editing program materials
- Make connections and build referral relationships with Fenway Health providers and community organizations that serve the target populations
- Ensures all patients receive patient-centered, non-judgmental care
- Suggests and participates in continuing quality improvement efforts
- Adheres to all agency and departmental policies and procedures
- Participates in quality assessment and improvement activities as requests
- Adheres to the highest principles of patient and client confidentiality
- Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
- Attends all required meetings, in-services and professional trainings
- Attends all regularly scheduled research meetings, trainings, forums and pertinent FCH staff meetings
- Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
- Minimum two years relevant work experience. Note: A bachelor’s degree plus relevant experience may substitute for the minimum work experience requirement.
- Willingness and ability to learn and perform phlebotomy (with prior competence preferred but not required)
- Ability to handle multiple tasks, prioritize assigned duties, and keep written records
- Ability to work independently and in small groups
- Ability to manage clinically and emotionally challenging situations with utmost professionalism, care and discretion
- Ability to work effectively with diverse groups of individuals and communities at risk for HIV -- especially men who have sex with men, transgender people, injection drug users, people of color, those who are foreign-born and may be undocumented, and those who are homeless or unstably housed.
- Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
- Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
- Experience providing HIV or substance abuse education preferred but not required.
- Strong interpersonal communication skills
- Experience working in an ethnically, culturally, and racially diverse environment preferred
- Ability to meet deadlines and work within a team-based environment
- Strong interest in LGBTQIA+ health
- Ability to meet the following physical requirements with or without reasonable accommodation:
- Sit at a computer station for extended periods.
- Ability to keyboard for extended periods.
- Requires handling average-weight objects up to 15-20 pounds and occasionally assisting patients.
- May work with blood or blood-borne pathogens and may require OSHA training.
- Ability to travel to community events and venues, including bars and nightclubs, to perform outreach activities.
Posted 2025-07-26
Recommended Jobs
High Voltage Transmission Electrical Engineer
AECOM
Boston, MA
Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our…
View Details
Posted 2025-07-25
Operating Room Registered Nurse (NO Call, NO Weekends, NO Holidays)
Jobot
Newton, MA
Job Description Job Description Flexible Shifts (8 or 10's) * NO Weekends * NO Holidays * NO Call * Top Pay * Full Benefits * Amazing Team & Culture! This Jobot Job is hosted by: Courtney Labon…
View Details
Posted 2025-07-30
Systems Engineer with strong Azure & Financial or Banking || 100% Remote role
DMS Vision Inc
Massachusetts
Hi, Hope you are doing well !! I have an urgent position. Kindly go through the Job description and let me know if this would be of interest to you. Job Title: Systems Engineer …
View Details
Posted 2025-07-28
Solution Consultant - Commercial Content
Veeva Systems
Boston, MA
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in histo…
View Details
Posted 2025-07-31
Full-Time Certified Pharmacy Technician Pittsfield, MA
Northeast Grocery
Pittsfield, MA
Salary: $16.00- $24.00 SUMMARY The Certified Pharmacy Technician assists in preparing and dispensing prescription medications under the supervision of a pharmacist, ensuring compliance with all …
View Details
Posted 2025-07-24
Shop Manager
Floyds 99 Barbershop - Cambridge
Cambridge, MA
Job Description Job Description Become a full-time Shop Manager with Floyd's 99 Barbershop and assert yourself as a crucial part of our continued success and customer satisfaction. If you're …
View Details
Posted 2025-07-27
Injection Mold Field Service Technician
CEO Inc
Boston, MA
Job Description Job Description $5,000 Signing Bonus Company Vehicle Provided Medical/Dental/Vision Benefits Starting Day 1 We are seeking a skilled and motivated Field Service Technician…
View Details
Posted 2025-07-28