Program Manager

**Company Description** Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. **Job Description** Develop, implement, and maintain national waste management programs for key accounts and/or multi-site customers in North America. Manage new customer onboarding processes to ensure continuity of services, fulfillment of all contractual requirements, and best-practice standardization across branches. Be responsible for driving routine service delivery as well as evolving or creating new capabilities, processes, or procedures to address the unique needs of assigned customers. Collaborate with appropriate resources to contribute, and engage and train appropriate teams to execute. **Primary Duties /Responsibilities:** + Provide program development and complete account management for national and key accounts. + Engage multiple internal teams across company divisions to coordinate the effective delivery of contract commitments and drive process improvements via standardization, policy/process development, best practices, etc. + Design and implement transition strategies to onboard new national customers. + Support business development, operations, and technical teams to ensure and strengthen service delivery and address gaps in performance. + Identify new service projects and service lines where Veolia may expand upon its turnkey offering to meet the needs of new or existing customers. Develop new pricing and service strategies that leverage Veolia's current capabilities while driving and incorporating innovative solutions outside of Veolia's core services. + Manage assigned key/national accounts in all aspects including customer relations, project coordination, operations, issue resolution, reporting functions, etc. with an emphasis on expanding the business relationship. + Function in a technical support role to customers and Veolia teams, especially the KAM team, by providing knowledgeable expertise in chemical grouping, disposal options, approvals, RCRA & DOT regulations, and compliance. Provide guidance and administrative support to Veolia and its customers when determining the most cost-effective methods in delivering quality services at a high level of satisfaction while achieving safety and sustainability objectives. Provide/develop expertise for wastes not typically managed by Veolia and consult accordingly. **Qualifications** **Education / Experience / Background:** + Undergraduate degree. + Advanced degree a plus. + Continuing education in relevant topics a plus. + Eight or more years of progressive account management/project management experience in the waste industry. **Knowledge / Skills / Abilities:** + Computer proficiency + Knowledgeable in relevant regulations, environmental technologies, and internal and external disposal site capabilities + Knowledgeable in program development and project management methodologies + Knowledgeable of service delivery models within Veolia and the waste industry **Additional Information** **Targeted Annual Pay Range:** Minimum of $80000 to a maximum of $100000 **Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.