Customer Experience - BDC Rep

Job Description

Job Description

Role Overview:

BDC Representatives are the first contact for sales customers. The BDC Representative must represent the dealer group with a professional and helpful attitude. The BDC rep will handle and maintain a high volume of sales customer inquiries while assisting the sales department(s) with making appointments. The BDC Representatives must manage inquiries via email, chat, text and phone with the hopes of setting appointments that result in a sale.

Key Responsibilities:

• Manage incoming internet/phone inquiries and proactively pursue additional customer leads.
• Maintain up-to-date knowledge about product information and promotions.
• Communicate clearly with customers through phone, text, emails, and chats.
• Respond to customer inquiries promptly and professionally using the templates provided for each scenario.
• Set quality appointments.
• Follow up with any “no show” appointment to see when is best for the customer to reschedule.
• Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings.
• Provide superior customer service and achieve the highest degree of customer satisfaction.
• Meet specified monthly targets and goals which will be given prior to each month.
• Contribute to the overall success of the motor group by working with all customers, teams, and departments collaboratively and professionally with a positive attitude.
• Be ready to make 60-100 calls per day, which includes new leads, prior leads, incoming calls, unsold follow-up, and early lease terminations.
• Be at work on time or early (no exceptions).
• Provide excellent customer relationship skills.
• Be team-oriented with a desire to achieve both individual and collective goals.
• All other duties assigned by management.

Physical Requirements:

Employee must be able to sit for long periods of time. Use their hands to handle control or feel objects, tools, or controls. Repeat the same movements for 7hrs a day. Occasionally need to lift boxes up to 10 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach. Employee must be able to speak clearly for repetitiously for up to 7-8 hours a day.

Supervisory:

• N/A

“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”

Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.