Senior Lead, Creative Operations

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our platform is designed to help people recover smarter, train effectively, and optimize their day-to-day performance.

WHOOP is seeking a Senior Lead, Creative Operations to drive operational excellence across the Chief Creative Office (CCO). This leader will play a pivotal role in scaling a high-performing creative ecosystem, ensuring strategic alignment and efficient execution across multidisciplinary teams including Industrial Design, Brand Collaborations, Retail Design, and Apparel + Accessories. This role bridges creative vision with operational rigor, enabling our teams to deliver exceptional brand and product experiences.

RESPONSIBILITIES:

• Align design operations and execution across the CCO organization, ensuring integrated workflows and collaboration across teams including Industrial Design, Brand Collaborations, Retail, and Apparel + Accessories.
• Build and optimize creative workflows and intake processes to drive alignment and efficiency between internal and external collaborators.
• Develop systems, tools, and documentation to support end-to-end creative operations from planning through delivery.
• Partner closely with Product, Engineering, and Marketing teams to prioritize initiatives and establish operational frameworks that support both business and creative outcomes.
• Own operational planning functions including budget tracking, financial forecasting, vendor contracts, procurement, and cross-functional reporting.
• Support people operations within the CCO, including recruiting, onboarding, team culture initiatives, and organizational planning.
• Collaborate with IT and internal systems teams to support tooling, software investments, and infrastructure that supports creative operations.

QUALIFICATIONS:

• 7–10+ years of experience in design operations, program management, or strategic operations within a creative, product, or design-led organization.
• Proven success in building scalable operational systems across cross-functional, multidisciplinary environments.
• Strong understanding of creative workflows in areas such as industrial design, brand development, environmental/retail design, and apparel/accessory design.
• Exceptional communication, organization, and problem-solving abilities.
• Demonstrated ability to create clarity and structure within ambiguity, guiding teams through complex initiatives.
• Experience managing budgets, vendor relationships, and operational tools that support creative work.
• Proficiency with tools such as Asana, Airtable, Figma, and Notion is a plus.
• Background working with consumer hardware, performance, or lifestyle brands is preferred.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Interested in the role but don’t meet every qualification? We encourage you to apply! At WHOOP, we value potential, character, and curiosity as much as experience.

WHOOP is an Equal Opportunity Employer and participates in E-Verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.