Case Manager Family Shelter

Heading Home, Inc.’s mission is to end homelessness in the Greater Boston area by providing supported pathway to self-sufficiency that begins with a home, together with critical services such as life skills, including financial literacy, and job training. We provide emergency, transitional and permanent housing, and support services, to low-income homeless and formerly homeless families and individuals. As our name reflects, a home provides the optimal foundation to get back on track; our programs focus heavily on getting people permanently housed as quickly as possible.

Job Title: Case Manager of Family Shelter
Reports To: Program Manager
Position Type: Full Time, Hourly, Non-Exempt
Hourly Rate: $25.50

Overview: The Case Manager of Family Shelter (CMFS) will provide housing search and case management services to families experiencing homelessness. The CMFS works within a team to monitor and support efforts of program participants to obtain community resources and services, improve living skills and gain permanent housing. The CMFS requires the ability to address the components of apartment search and showings, application support and lease negotiations. Assists with client’s subsidy applications and collecting necessary documents.

Responsibilities:

• Using Motivational Interviewing and a collaborative approach conduct in-depth assessment to best determine the immediate client concerns and/or barriers to housing including, but not limited to financial, legal, mental health, substance abuse, employment, health care and housekeeping.
• In collaboration with heads of households, develops Rehousing Plans and meets with families weekly to review RHP progress and plan next steps.
• Obtains resources and services as requested and/or needed to address barriers to housing including but not limited to; CORI mitigation, credit repair, and assistance with financial applications;
• Ensure that all clients receive explanation and assistance with navigating housing application processes and referral to all appropriate housing opportunities; including but not limited to, local housing authorities, regional non-profit housing agencies, private management companies, and community development corporations.
• Develops partnerships and collaborative relationships with internal and external service providers to ensure client receives comprehensive services.
• Assists clients with on-going housing search activities including but not limited to, finding housing opportunities, contacting prospective landlords and/or management companies, accompanying clients to view and apply for units, attending appointments at housing agencies and other search activities as they present.
• Assists client with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed.
• Develops and implements a housing intake/history with families experiencing homelessness.
• Documents all interactions with clients utilizing appropriate reporting mechanisms, including web-based data collection systems.
• Monitors units for cleanliness, or property damage and address with client as needed.
• Serves as liaison with Community based organizations, attends meetings with such organizations as needed.
• Participate in on call rotation schedule.
• Maintain familiarity with relevant housing laws and regulations around Fair Housing and Landlord Tenant laws to assist in client advocacy as appropriate.
• Participates in individual and group supervision as assigned by Program Manager.
• Participates in all required training and professional development activities.
• Works collaboratively with Development staff to participate in volunteer activities as needed.
• Observes all program and agency rules and policies.
• Perform other duties as assigned.

Equal Employment Opportunity Statement:

Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Work Environment

Cubicle space within large office building; prolonged sitting at a desk and working on a computer, ability to climb up to three floors of stairs, ability to lift and carry up to 20 pounds.

• Associates Degree and four years related work experience or BA Degree with two years related work experience; MA Degree preferred
• Bilingual preferred
• Case management experience preferred
• Experience with crisis intervention regarding issues such as homelessness, mental health, and substance abuse, housing barriers including legal, financial, psychological and criminal;
• Knowledge and experience with service agencies and resources for families experiencing homelessness;
• Willingness to accompany clients as needed to appointments;
• Willingness to work as part of a team to promote the goals of the agency;
• Sensitive to the needs of people experiencing homelessness, low income and diverse populations;
• Ability to work in a busy, diverse team setting;