Head of Serious Injury

We are working with a respected client based in the Northeast of England, near Durham for a Head of Serious Injury, on a full-time permanent basis. This is a senior leadership role within a specialist medico-legal services environment, responsible for leading the Serious Injury division. The position has full accountability for strategy, operational delivery, regulatory compliance, client relationships, and commercial performance. The role will drive service excellence, profitable growth, and continuous improvement while leading high-performing operational teams and managing expert networks in a highly regulated setting.

What You Can Expect:

• Salary £55,000 - £65,000 per annum, depending on experience
• Office based with 1 day per week remote
• Private Medical Insurance
• Medical Cash Plan
• 5% matched pension
• 4x salary life assurance
• 23 days holiday, rising to 25 after 2 years, then 27 after 5 years, plus additional holiday purchase scheme (available after probation)
• Enhanced maternity pay
• Cycle to Work scheme

What You Will Be Doing:

• A senior leadership role with ownership of a key specialist service line
• Accountability for departmental strategy, operational performance, and profitability
• Responsibility for regulatory compliance across complex medico-legal frameworks
• Close collaboration with Sales, Finance, IT, and Change teams
• Ownership of quality assurance, continuous improvement, and digitisation initiatives
• Direct influence on client satisfaction, expert performance, and service scalability
• Leadership of a high-performing, specialist operations team
• Defining and delivering the Serious Injury departmental strategy aligned to wider business objectives
• Leading the end-to-end operational delivery of medico-legal reporting for serious injury cases
• Ensuring compliance with Civil Procedure Rules (CPR), GDPR, MedCo, and relevant industry standards
• Managing and developing client relationships, including governance meetings and escalation resolution
• Driving commercial growth, revenue performance, and profitability of Serious Injury services
• Owning quality assurance frameworks to improve report quality and reduce addenda rates
• Optimising case handling workflows to meet SLA, turnaround time, and service targets
• Managing departmental P&L, budgets, and cost control measures
• Developing and maintaining MI dashboards to provide operational and commercial transparency
• Championing digitisation, automation, and system improvements to support scalability
• Overseeing expert onboarding, validation, indemnity compliance, and ongoing performance
• Managing risk effectively and ensuring regulatory adherence at all times
• Fostering a culture of accountability, inclusivity, innovation, and continuous improvement

What We Are Looking For:

• Proven operational leader with experience in regulated, service-driven environments
• Strong stakeholder management and relationship-building capability
• High level of commercial awareness with the ability to balance service quality and profitability
• Minimum of 3 years’ experience in serious injury medico-legal reporting or leadership within a personal injury law firm, preferred
• Data-driven decision-maker with experience using MI and KPIs to drive performance
• Confident communicator able to lead, influence, and motivate senior teams
• Resilient and adaptable, able to manage complexity and change effectively
• Strong ethical standards with a commitment to confidentiality and professionalism
• Demonstrable experience in operational leadership roles
• Experience managing regulatory compliance and governance frameworks
• Experience leading teams to deliver against KPIs and service-level target

Qualifications Required

• Degree in Law, Healthcare, Business, or a related discipline, preferred

Requirements

• Offer subject to a basic DBS check, 3-year financial probity check and 5-year employment history